Senior Cloud Support Engineer

2 weeks ago

kurnool, India beBeeTechnical Full time

Global Technical Support SpecialistWe are seeking skilled technical support professionals to join our global team. As a key member, you will be responsible for delivering exceptional customer experiences across various platforms.Key ResponsibilitiesHandle real-time technical issues related to software, APIs, cloud services, and system access.Manage and resolve tickets across multiple platforms, including ServiceNow, JIRA, Zendesk, and Freshdesk.Support SaaS product environments by monitoring logs, validating configurations, and escalating to engineering when necessary.Perform L1 and L2 operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis.Conduct basic debugging steps, including log analysis, API checks, configuration review, SQL lookups, or environment testing.Work across Windows, macOS, and Linux platforms for user-level and application-level troubleshooting.Respond to alerts, perform routine system checks, and support incident management workflows.Document solutions, write knowledge base articles, and improve internal support processes.Collaborate closely with engineering, QA, product, and DevOps teams to drive faster issue resolution and product reliability.RequirementsMinimum 1-3 years of experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).Strong communication skills and ability to work with international teams.Ability to work independently in a remote setup.BenefitsOpportunity to work on global support initiatives with real-time impact.Multiple openings enable fast-track onboarding.100% remote work with flexible hours.Long-term freelance work with stable demand.Chance to build deep experience across SaaS, cloud, and enterprise systems.How to ApplyPlease send your CV to Careers@SkillsCapital.io

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