
ITSM Consultant
6 days ago
ITSM Consultant – Freshservice Configuration & Development
Location: Bangalore
Mode: Hybrid
Job Summary:
We are seeking a highly skilled and motivated ITSM Consultant with strong expertise in Freshservice to join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization skills, and the ability to bridge technical solutions with business needs. The candidate will work on designing and deploying service catalogs, process automation, SLAs, and workflows that enhance user experience and operational efficiency.
Key Responsibilities:
- Freshservice Platform Administration & Configuration
- Design, configure, and maintain modules in Freshservice including Incident, Problem, Change, Service Request, Knowledge, and CMDB .
- Create and manage Service Catalogs , Request Forms, Approval Workflows, and SLA/OLA policies.
- Customize Business Rules, Automator workflows, Dispatch Rules, Observer Rules, and Scenario Automations.
- Integrate Freshservice with third-party systems and tools (e.g., MS Teams, Outlook, AD, monitoring tools) using APIs, Webhooks, or native integrations.
- Process Design and Business Engagement
- Collaborate with business users, service owners, and stakeholders to gather requirements and map them to Freshservice capabilities.
- Present use cases and translate functional requirements into technical specifications.
- Build prototypes and demonstrate solutions to business teams for feedback and refinement.
- Development & Automation
- Work with automation scripts and orchestration capabilities to automate routine tasks, escalations, and notifications.
- Design and implement workflow automation for service requests, onboarding/offboarding, and asset lifecycle.
- Reporting & Analytics
- Configure dashboards, performance reports, SLA metrics, and trend analytics.
- Provide actionable insights and recommendations to improve service delivery.
- Governance & Continuous Improvement
- Maintain platform hygiene, version upgrades, and best practices in platform usage.
- Identify opportunities for process improvements and lead initiatives for continuous service optimization.
Required Skills:
- Strong hands-on experience in Freshservice administration and configuration
- Sound understanding of ITIL v3/v4 framework
- Experience in Service Catalog design , Workflow configuration , and SLA/OLA implementation
- Experience integrating Freshservice with systems like Azure AD , email platforms , or monitoring tools
- Ability to understand and translate business requirements into ITSM solutions
- Familiarity with REST APIs, JSON, and scripting for Freshservice integrations
- Excellent communication and documentation skills
Preferred Qualifications:
- Experience in other ITSM platforms like ServiceNow , BMC Remedy , or Freshworks
- Exposure to automation platforms like Power Automate in conjunction with Freshservice
- Certifications in ITIL Foundation or Freshworks platforms
- Experience in change management , asset management , or onboarding process automation
-
Itsm consultant
1 week ago
Bangalore, India ITC Infotech Full timeITSM Consultant – Freshservice Configuration & Development Location: Bangalore Mode: Hybrid Job Summary: We are seeking a highly skilled and motivated ITSM Consultant with strong expertise in Freshservice to join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization...
-
ITSM Consultant – Freshservice
2 weeks ago
bangalore, India ITC Infotech Full timeITSM Consultant – Freshservice Configuration & DevelopmentLocation: BangaloreMode: HybridJob Summary:We are seeking a highly skilled and motivated ITSM Consultant with strong expertise in Freshservice to join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization skills, and the...
-
▷ (01/10/2025) Itsm Automation Consultant
17 hours ago
Bangalore, Karnataka, India Infosys Full timeResponsibilities Key Responsibilities Architect and implement automation workflows within ITSM platforms including ServiceNow SNOW and BMC Helix Leverage modules such as ITOM Performance Insights PI and NowAssist to drive service efficiency and reliability Integrate and automate service management processes across incident change problem and...
-
Business Process Consultant
16 hours ago
bangalore district, India Input Zero Technologies Full timeJob Description: ServiceNow Business Process Consultant Location: Bangalore, Pune and Noida Experience: 5–10 years Employment Type: Full-time About the Role We are seeking a highly motivated ServiceNow Business Process Consultant to join our team. The ideal candidate will bridge the gap between business needs and technology, ensuring seamless...
-
Servicenow Itsm Technical Consultant 2229
4 days ago
Bangalore, Karnataka, India Fujitsu Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
Technical Consultant
2 days ago
bangalore, India Careerwise Full timeJob Summary:We are seeking a highly skilled and experienced ServiceNow Technical Consultant to join our team. This is an architect-level role with strong hands-on capabilities in workflow development across a broad range of ServiceNow modules. The ideal candidate will have deep technical knowledge and implementation experience in enterprise-grade ServiceNow...
-
Bangalore, Karnataka, India Fujitsu Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
Business Analysis Consultant
3 days ago
Bangalore, India Input Zero Technologies Full timeServiceNow Business Process Consultant Location: Experience: 5–10 years Employment Type: Full-time We are seeking a highly motivated ServiceNow Business Process Consultant to join our team. The ideal candidate will bridge the gap between business needs and technology, ensuring seamless adoption of ServiceNow solutions. You will work closely with...
-
Application Packaging Consultant
20 hours ago
bangalore district, India Getronics Full timeAn exciting opportunity to join our team within a growing ICT Services company with a global portfolio, as a Workspace analyst. The Getronics family is an ICT Services group with an extensive history that extends over 135 years, with 4000 employees in 22 countries across Europe, Asia Pacific & Latin America. It has a complete portfolio of integrated ICT...
-
Business process consultant
6 days ago
Bangalore, India Input Zero Technologies Full timeJob Description: Service Now Business Process Consultant Location: Bangalore, Pune and Noida Experience: 5–10 years Employment Type: Full-time About the Role We are seeking a highly motivated Service Now Business Process Consultant to join our team. The ideal candidate will bridge the gap between business needs and technology, ensuring seamless...