Technical Consultant

2 days ago

bangalore, India Careerwise Full time

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Technical Consultant to join our team. This is an architect-level role with strong hands-on capabilities in workflow development across a broad range of ServiceNow modules. The ideal candidate will have deep technical knowledge and implementation experience in enterprise-grade ServiceNow solutions, covering App Engine, ITSM Pro (including Generative AI), HRSD Pro, Integration Hub, ITAM, and ITOM.


Key Responsibilities:

  • Lead the design and development of ServiceNow workflows, applications, and integrations aligned with business requirements.
  • Architect and implement solutions leveraging:
  • App Engine Enterprise
  • ITSM/CMDB, including ITSM Pro and ITSM Pro Plus with Generative AI capabilities
  • Self-Service modules, including HRSD Pro and Workplace Service Delivery Pro (letters, talent profiles, policies, requests, and desk booking).
  • Integration Hub Starter for building and managing integrations with third-party systems.
  • IT Asset Management (ITAM,) including SAM Pro and HAM Pro.
  • IT Operations Management (ITOM) for discovery, event management, and operational intelligence.
  • Collaborate with cross-functional teams to gather requirements and translate them into scalable ServiceNow solutions.
  • Provide technical leadership and mentorship to junior developers and consultants.
  • Ensure adherence to best practices, coding standards, and governance frameworks in all ServiceNow configurations and customizations.


Required Qualifications:

  • 8+ years of experience in ServiceNow platform development and architecture.
  • Proven hands-on expertise with the following ServiceNow modules: App Engine Enterprise, ITSM Pro/Plus, HRSD Pro, WSD Pro, Integration Hub Starter, SAM Pro, HAM Pro, and ITOM.
  • Strong understanding of CMDB, service catalog, and knowledge management.
  • Experience with ServiceNow’s Generative AI features is highly desirable.
  • Proficiency in JavaScript, Glide API, and Flow Designer.
  • ServiceNow Certified Implementation Specialist certifications in relevant modules preferred.
  • Excellent communication, client-facing, and stakeholder management skills.


Preferred Certifications:

  • Certified ServiceNow System Administrator
  • Certified Implementation Specialist – ITSM, HRSD, ITOM, ITAM
  • App Engine Developer or Architect certification
  • ServiceNow Certified Technical Architect (CTA) is a plus

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