Customer Support Specialist
10 hours ago
Job Role: Customer Support Specialist
Location: Bengaluru
Compensation: 5.5-7LPA (Including PF and PGDM monthly fees of INR 6,666)
Shift timings: Rotational Shifts
Eligibility Criteria:
• This role is only for graduates, post graduate candidates shouldn't apply
• You should have exceptional spoken and written English communication
• You will be doing PGDM along with this job role, this is mandatory and non negotiable
About Inkle:
Software startup based in San Francisco and Bangalore. We exclusively serve US technology startups. We're on a mission to make accounting, tax and compliance easy, scalable, affordable and on-demand for US-registered companies - using software and human services. We are a team of passionate and creative individuals who believe in the power of technology to simplify complex processes. Inkle launched in 2022, and already serves well over 500 US companies, and we’re growing fast. We’re backed by leading global VC funds.
Responsibilities:
- Onboard new customers who have been converted by the sales team.
- Respond throughout the day on our proprietary chat tool to customer queries.
- Call and chase customers to complete their tax filings and bookkeeping.
- Facilitate interaction between customers and our in-house and third-party service bookkeepers and accountants, to ensure deliverables are on time.
- Be super responsive to complaints and issues raised by customers, and relentlessly work to resolve them.
- Continuously feed back process improvements to the Product team so they can build them.
Benefits that we’ll provide:
- Highly competitive salary: Inkle offers a competitive compensation package benchmarked to local norms in Bangalore and San Francisco.
- Stock option scheme - all Inkle employees receive generous stock options with very favourable terms.
- Health insurance - all Inkle employees are covered under Group Medical Insurance policy.
- Relocation allowance - Inkle provides a one-time expense allowance to cater for moving costs when you join the office in Bangalore.
- Inkle has a very generous leave policy. This includes 1 day of Period Leave per month for all female employees.
- Inkle employees are granted 10 work-from-home days (per year pro-rated). This is on top of their leave.
- A comfortable, fun and safe office environment in the heart of Bangalore with great transport links and eateries nearby.
- All employees receive Macbooks and external monitors as required.
Who we’re looking for:
- Experience is not required, but you must have the following characteristic traits:
- An obsessive interest in customer service excellence.
- Strong ability to communicate in English and foster positive business relationships.
- Very focused on attention to detail.
- Highly organized and with the ability to multitask.
- Should ideally be comfortable and open to working a week or two of night shifts (US hours) every few months, but not continuously.
- Self-driven and proactive nature.
Please feel free to share your resume at hiring@skillveda.ai
-
Bangalore, Karnataka, India Customer Support Executive Full time- Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...
-
Customer Support Specialist
12 hours ago
bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
-
Customer Support Specialist
12 hours ago
bangalore, India Servify Full timePosition Summary:We are seeking a German Speaking Specialist with 1–3 years of experience in voice-based customer support to join our dynamic Contact Centre team. The ideal candidate will possess strong communication skills in both German (B2 level or higher) and English, with a demonstrated ability to manage customer interactions across voice, email, and...
-
Customer Support Specialist
1 week ago
Pune, Bengaluru / Bangalore, Chennai, India beBeeKnowledge Full time ₹ 1,50,000 - ₹ 28,00,000Customer Support SpecialistWe are seeking a skilled and experienced Customer Support Specialist to join our team. As a key member of our customer-facing team, you will play a vital role in providing exceptional support to our clients.Job Description:This role involves working closely with internal stakeholders to resolve complex technical issues.You will be...
-
Customer Support Specialist
1 week ago
Delhi NCR, Bengaluru / Bangalore, Mumbai, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000Job Role: We are seeking a skilled Customer Support Specialist.As a Customer Support Specialist, you will play a vital role in delivering exceptional customer experiences. This is an excellent opportunity for those who thrive in a fast-paced environment and enjoy working with people.Key Responsibilities:Providing top-notch customer service via phone, email,...
-
Customer Support Specialist
1 day ago
Bangalore, India Skill Veda Full time € 6,666Job Role: Customer Support Specialist Location: Bengaluru Compensation: 5.5-7LPA (Including PF and PGDM monthly fees of INR 6,666) Shift timings: Rotational Shifts Eligibility Criteria: • This role is only for graduates, post graduate candidates shouldn't apply • You should have exceptional spoken and written English communication ...
-
Customer Support Specialist
5 hours ago
Bangalore, India Skill Veda Full timeJob Role: Customer Support Specialist Location: Bengaluru Compensation: 5.5-7LPA (Including PF and PGDM monthly fees of INR 6,666) Shift timings: Rotational Shifts Eligibility Criteria: • This role is only for graduates, post graduate candidates shouldn't apply • You should have exceptional spoken and written English communication ...
-
Customer Support Expertise
2 weeks ago
Bengaluru / Bangalore, Chennai, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878Technical Support SpecialistThe Technical Support Specialist plays a pivotal role in delivering timely solutions to complex technical problems, ensuring customer satisfaction and success.
-
Specialist Support Officer
1 day ago
Bangalore, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...
-
Bangalore, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a...
