Service Excellence Manager
2 weeks ago
About the RoleAs a Service Excellence Manager, you will be responsible for driving operational efficiency and delivering exceptional client experiences.The ideal candidate will possess strong communication skills, with the ability to lead and manage teams effectively. This includes guiding associates in utilizing digital platforms, promoting their benefits, and ensuring seamless customer interactions.Key ResponsibilitiesDrive the adoption of digital platforms among team members, providing training and support as needed.Maintain daily relationships with food partners, updating menu items, and coordinating with technical teams for timely changes on digital platforms.Conduct regular cafe audits, performing governance checks, and addressing issues promptly while reporting incidents and near misses.Foster a positive work culture, ensuring high-quality service, and gathering feedback from employees and clients regularly.RequirementsPossess excellent communication skills, both written and verbal, with fluency in English and local language.Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.A minimum of 2 years of relevant experience in customer-facing roles, preferably in hospitality or related industries.A graduate degree with a preference for holding a certification in Hospitality or a related field.BenefitsThis role offers a unique opportunity to join a dynamic team focused on capturing hearts and transforming corporate cafeterias into delightful spaces. As a valued member of our organization, you can expect:A competitive salary package and opportunities for professional growth.A supportive work environment that encourages collaboration and innovation.Professional development opportunities to enhance your skills and knowledge.We are committed to creating a workplace culture that values diversity, equity, and inclusion. Join us in shaping the future of service excellence and making a meaningful impact in the lives of our customers and colleagues.
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Process Excellence Manager
5 days ago
Pune, Maharashtra, India Aseup Consultancy Full timeLean Six Sigma (GB /BB Certified)Customer service /contact center in Process Improvement.knowledge on Project Management (DMAIC, DMADV), Good knowledge of MS Office, PPT and Excel Sheet Descent knowledge of statistical tools like Minitab, JMP, SPSS Required Candidate profileprocess excellence role with BFS industry in Capital Markets/Investment banking/...
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Customer Support Manager
1 week ago
Pune, Maharashtra, India Global Excellence Academy Full time ₹ 18,00,000 - ₹ 27,00,000 per yearLead, mentor, and motivate a team of customer support executives to deliver exceptional service.Conduct regular training and performance reviews to ensure team effectiveness.Manage staffing levels, scheduling, and workload distribution to maintain service standards.Ensure timely resolution of customer queries, complaints, and escalations through multiple...
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Customer Service Executive
7 days ago
Pune, India Excellence Lead-Gen Solutions B2B Full timeSalary: 15000 To 20000 We are seeking a motivated and experienced Customer Service Executive with excellent communication skills in English to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service to ensure customer satisfaction. **Salary**: ₹15,000.00 -...
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Delivery Excellence Leader
4 weeks ago
Pune, India Talent Worx Full timeJob Summary: We are seeking an experienced Delivery Excellence Leader with over 20 years of expertise in IT service delivery, process optimization, and quality management. The ideal candidate will have a strong background in automation, operational excellence, and industry-standard frameworks such as Six Sigma, Lean, Agile, and CMMI. This role will be...
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Process Excellence Manager
3 hours ago
Pune, India Selections HR Services Private Limited Full timeJob Requirement – Manager Quality / Process Excellence (F&A) Role Overview We are looking for a Manager - Process Excellence with extensive experience in the outsourcing or offshoring industry. The role involves leading process excellence initiatives, driving Six Sigma and Lean projects, and supporting large transformational programs involving process...
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Process Excellence Manager
2 hours ago
pune, India Selections HR Services Private Limited Full timeJob Requirement – Manager Quality / Process Excellence (F&A)Role OverviewWe are looking for a Manager - Process Excellence with extensive experience in the outsourcing or offshoring industry. The role involves leading process excellence initiatives, driving Six Sigma and Lean projects, and supporting large transformational programs involving process...
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Pune, Maharashtra, India MSKA & Associates Full timeAbout Firm:Established in 1978, M S K A & Associates is an Indian partnership firm registered with the Institute of Chartered Accountants of India (ICAI) and the PCAOB (US Public Company Accountancy Oversight Board). A member firm of BDO International that offers a range of Assurance services, led by 80+ Partner & Directors and 1900+ staff across 11 cities -...
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Business Excellence Manager
2 days ago
Pune, India Domnic Lewis Full timeWe are urgently looking for a Chemical manufaturing company for Pune locationRole: Sr. Manager/Manager - Business Excellence Location: PuneExp: minimum 10 yrs with chemical Manufacturing industryJD:Drive Business Excellence by identifying productivity improvements, eliminating non-value-added activities, implementing Lean & Six Sigma, conducting RCA, and...
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Business Excellence Manager
2 days ago
Pune, India Domnic Lewis Full timeWe are urgently looking for a Chemical manufaturing company for Pune locationRole: Sr. Manager/Manager - Business Excellence Location: PuneExp: minimum 10 yrs with chemical Manufacturing industryJD:Drive Business Excellence by identifying productivity improvements, eliminating non-value-added activities, implementing Lean & Six Sigma, conducting RCA, and...
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Business Excellence Manager
2 days ago
Pune, India Domnic Lewis Full timeWe are urgently looking for a Chemical manufaturing company for Pune location Role: Sr. Manager/Manager - Business Excellence Location: Pune Exp: minimum 10 yrs with chemical Manufacturing industry JD: Drive Business Excellence by identifying productivity improvements, eliminating non-value-added activities, implementing Lean & Six Sigma, conducting RCA, and...
