AVP or VP

1 month ago

pune, India bluCognition Full time

Asst VP / VP – Fraud Operations


bluCognition is an AI/ML based start-up specializing in developing data products leveraging alternative data sources and providing servicing support to our clients globally. We are headquartered in the US, with the delivery center in Pune.


Our clients are some of the biggest and the most progressive names in the financial & telecom industry. We are entering a significant growth phase and are looking for individuals with entrepreneurial mind set who wants us to join in this exciting journey.



The Role:


We are looking for an experienced and driven AVP/VP to migrate, build, and lead the Fraud Operations function for a major US-based telecom client within our BPO division. This is a unique opportunity for a strategic leader to oversee the end-to-end transition of fraud processes from the client to our managed services vertical, build a world-class fraud operations team from the ground up, and ensure the highest levels of service delivery and fraud prevention.


You will be responsible for recruiting and managing a team of 30+ fraud professionals, establishing processes, frameworks, and systems to detect, mitigate, and prevent fraud. You will also act as the primary point of contact for the client and drive continuous improvement initiatives to optimize operational efficiency


Responsibilities :


Process Migration & Transition: Lead the migration of fraud operations from the client, ensuring minimal disruption and a smooth integration of all fraud-related processes.


Team Building & Management: Recruit, onboard, and manage a high-performing fraud operations team of 30+ professionals across various sub-processes.


Operational Leadership: Take full ownership of the fraud operations function and ensure that all systems and protocols align with both client and industry standards.


Client Relationship Management: Serve as the primary point of contact with the client, building and nurturing strong relationships to ensure alignment with the client’s business goals, risk management strategies, and operational expectations.


Performance & SLA Management: Define key performance indicators (KPIs) and service level agreements (SLAs). Monitor performance, ensuring that the team consistently meets or exceeds targets and delivers high-quality outcomes.


Process Optimization & Continuous Improvement: Identify opportunities for process improvements and automation to enhance fraud detection and prevention efforts. Leverage data analytics, technology, and industry best practices to drive operational excellence.


Experience :


Minimum 12 years of experience in operations, with at least 5 years of experience in fraud operations for a US-based company (preferably in telecom or financial services).


Team Building & Leadership: proven track record of building and leading large teams from scratch, with the ability to recruit, mentor, and develop a team of 30+ professionals.


BPO & Process Migration Expertise: significant experience in managing process migration and transitions in a BPO setting, with a deep understanding of fraud operations and client management for offshore services.


Fraud Domain Expertise: extensive knowledge of fraud detection, prevention, and mitigation strategies within telecom or financial services, with a focus on delivering results in a high-volume environment.


Client-Facing Skills: strong client relationship management skills, with a history of working closely with US-based clients and delivering solutions that align with their needs.


Operational Excellence: demonstrated ability to design and implement operational frameworks, processes, and controls that deliver measurable performance improvements and operational efficiency

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