Enterprise ServiceNow Architect

ServiceNow Solutions ArchitectA Solutions Architect designs and delivers ServiceNow solutions to address specific business challenges.This role owns the overall architecture, design, and integrity of ServiceNow applications – including enhancements to existing modules and development of new capabilities on the platform.The Solutions Architect works closely with stakeholders and technical teams to ensure that ServiceNow solutions are delivered following best practices, scalable and secure, and deliver value to end-users.Key Responsibilities:Requirements Analysis & Solution Design: The Solutions Architect engages with business stakeholders to gather requirements and understand objectives. They translate business needs into technical designs and architecture for ServiceNow solutions, producing design documents or blueprints that outline how the solution will be implemented on the platform.End-to-End Architecture: This role owns the overall ServiceNow solution architecture for assigned projects or modules. This includes designing data models, workflows, and integrations for new ServiceNow implementations or enhancements, while ensuring compatibility with existing platform configurations and enterprise architecture standards.Module Implementation: The Solutions Architect leads the configuration and customization of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM, etc.) to meet requirements. They oversee the development of features such as forms, workflows, business rules, client scripts, and UI pages, ensuring they are built according to best practices and are maintainable.Integration & Data Management: They design and implement integrations between ServiceNow and other systems (such as identity management, ERP, CRM, monitoring tools). The Solutions Architect utilizes integration tools and APIs (REST/SOAP, IntegrationHub, MID Server) to enable data exchange and ensure the ServiceNow solution fits into the broader IT landscape without silos.Technical Leadership in Projects: As the technical lead for ServiceNow implementation teams, the Solutions Architect provides guidance to developers and administrators, resolves design questions, and makes decisions on trade-offs. They ensure that the build/configuration aligns with the approved architecture and that quality standards are met through code reviews and testing oversight.Testing & Quality Assurance: The Solutions Architect collaborates with QA teams and end-users to develop test plans for ServiceNow solutions. They participate in system testing and user acceptance testing, verifying that the solution meets functional requirements and performance expectations. Address any defects or issues in the design by adjusting configurations or recommending improvements.Deployment & Support Transition: They plan and coordinate go-live activities for new ServiceNow features or modules, ensuring minimal disruption to business operations. The Solutions Architect creates documentation (architecture docs, configuration guides, support playbooks) for the implemented solutions. Conduct knowledge transfer and training sessions for operational teams or clients to ensure they can effectively use and maintain the ServiceNow solution post-deployment.Post-Implementation Optimization: The Solutions Architect monitors solution performance and adoption after rollout. Proactively identifying opportunities for improvement – for example, streamlining workflows, enhancing user interface, or automating additional processes. They provide recommendations and implement updates or refinements to continually optimize the value delivered by the ServiceNow solution.Standards & Best Practices Compliance: The Solutions Architect ensures that all solutions adhere to ServiceNow best practices and coding standards. This includes maintaining the integrity of the ServiceNow platform by avoiding over-customization, leveraging out-of-the-box functionality where possible, and ensuring upgrades will be smooth. The Solutions Architect also contributes to developing internal best practice guides and reusable solution patterns for ServiceNow.Collaboration & Communication: Working closely with project managers, business analysts, and other IT teams throughout the project lifecycle. The Solutions Architect communicates architecture decisions and status updates to stakeholders. Coordinate with the ServiceNow Platform Owner or Enterprise Architect to ensure solutions are aligned with the overall platform strategy and to receive guidance on governance when needed.