ServiceNow Developer

1 week ago

Eluru, India COZZERA INTERNATIONAL LLP Full time

Job Title: ServiceNow Developer Location: Remote Shift: 2 PM – 11 PM IST Experience: 4–6 years Job Summary We are looking for an experienced ServiceNow Developer with strong hands-on experience in CSM, ITSM, and HRSD modules. The role involves workflow creation, process automation, JSON/structured data handling, and working on AI-driven training data preparation. Key Responsibilities ServiceNow Development - Build & enhance workflows, incidents, cases, SLAs, and request management. - Develop configurations in CSM, ITSM, HRSD modules. - Create JSON-based structured datasets for automation/AI workflows. Data Handling & Processes - Author structured datasets for AI model training. - Perform SQL-based validation and data analysis. - Map business processes into ServiceNow enterprise scenarios. Integrations & Scripting - Use JavaScript, Business Rules, UI Policies, and Flow Designer. - Work with APIs (REST/SOAP) for integrations. Collaboration - Work with product managers, customers, and cross-functional teams. - Participate in Agile ceremonies. Required Skills - 4–6 years ServiceNow experience. - 2+ years CSM or HRSD hands-on. - Strong knowledge of workflows, SLAs, cases, knowledge modules. - Strong JSON authoring and SQL skills. - Good understanding of prompt-engineering concepts. Preferred - CSA, CIS–ITSM, CIS–HRSD - Agile methodology - Experience preparing AI training data

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