Service Manager
3 weeks ago
Designation Service Manager
Experience 00 01 Year
Job Description
We seek a creative and detailoriented service manager to join our service operations department at North Star.
As a service manager you will be responsible for the smooth operations of our service department for a heightened level of customer satisfaction. This includes leading a team of service professionals to deliver outstanding service experiences while optimising efficiency and productivity. You will also manage service contracts track performance metrics and handle all requests within the deadline.
Objectives of this role
Leading and managing the service department ensuring efficient service delivery and customer satisfaction.
Building and maintaining solid customer relationships understanding their needs and providing personalised service solutions.
Developing and implementing service strategies to enhance customer experience and meet service objectives.
Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions.
Acting as a point of escalation for complex customer issues demonstrating good problemsolving skills and resolving conflicts in a professional and effective manner.
Fostering a customercentric culture within the service team emphasising empathy professionalism and effective problemsolving.
Proactively identify opportunities for service improvement recommending and implementing process enhancements tools or technologies.
Stay updated on industry trends best practices and emerging technologies in the service field continuously seeking opportunities to enhance knowledge and skills.
Reporting & Maintaining Data in proper format.
Executing Online Transactions & maintaining the status of the same.
Required skills and qualifications
Demonstrated success in customer service handling complaints.
Proficiency in customer relationship management tools and so ware for tracking and reporting.
Excellent communication and interpersonal skills with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
Detailoriented with a high level of accuracy in data analysis and reporting.
Exceptional problemsolving and decisionmaking abilities with a customercentric approach to resolving servicerelated challenges.
A commitment to delivering outstanding customer service and a passion for exceeding customer expectations.
Preferred skills and qualifications
Experience in implementing service improvement initiatives and managing service quality standards.
Multilingual skills to communicate with a diverse customer base.
Strong organisational and me management skills with the ability to priori se tasks and meet deadlines in a fastpaced environment.
Excellent leadership and people management skills.
Efficiency in MS EXCEL MS WORD & Power Point Google Slides can be given priority.
Service management,Service Operations Management,Service Operation,Service Operations,CRM,Customer Relationship Management (CRM),Team Management,Service Planning,quality conrol,MS EXCEL,Excel,MS Word
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