YUVAKAA | Sr. Customer Care Executive
1 day ago
Position: Sr. Customer Care Executive
Location: Mumbai (Full-Time, Office-Based)
Company: YUVAKAA- A unit of TCW Pvt. Ltd.
YUVAKAA, an exciting new Western wear fashion brand under Transcontinental Celebration World Pvt. Ltd., is preparing to go live soon. We are seeking a dedicated and experienced Customer Care Lead to join our team. This mid-senior level role is crucial for enhancing our customer service experience and ensuring customer satisfaction as we launch our brand. If you have extensive experience in customer support within the apparel industry, expertise in handling ticketing systems and CRM, and a passion for delivering exceptional customer experiences, we want to hear from you.
Key Responsibilities:
- Customer Interaction: Handle and resolve complex customer inquiries, complaints, and issues efficiently and professionally across various channels (email, phone, chat, social media).
- Customer Experience Enhancement: Develop and implement strategies to improve the overall customer experience, ensuring high levels of satisfaction and loyalty. Aim to create a "wow" experience for every customer interaction.
- Problem-Solving Approach: Approach customer issues with a proactive and problem-solving mindset, ensuring effective and lasting solutions.
- Process Improvement: Identify areas for improvement in customer service processes and implement best practices to enhance efficiency and effectiveness.
- Customer Feedback Management: Collect and analyze customer feedback to identify trends and areas for improvement, providing insights to inform strategic decisions.
- Training and Development: Assist in training and mentoring customer care team members to ensure they provide excellent service.
- Apparel Industry Expertise: Utilize your knowledge of the apparel industry to provide tailored support and solutions to customers.
- Ticketing System Management: Oversee and manage the ticketing system, ensuring timely and effective resolution of customer issues.
- CRM Utilization: Ensure full control and effective use of the CRM system to track and manage customer interactions and data.
- Performance Metrics: Monitor key performance indicators (KPIs) related to customer service and report findings to senior management.
- Cross-Department Collaboration: Work closely with other departments (e.g., sales, marketing, logistics) to ensure a seamless customer experience.
Requirements:
- Experience: Minimum 3-5 years of experience in customer support, with significant experience in the apparel industry.
- Technical Skills: Proficient in managing ticketing systems and CRM software.
- Customer Service Skills: Strong problem-solving abilities, excellent communication skills, and a customer-centric mindset.
- Complex Case Handling: Demonstrated ability to handle complex customer cases with a positive and effective approach.
- Industry Knowledge: In-depth understanding of the apparel industry and its customer service requirements.
- Educational Background: Bachelor’s degree in Business Administration, Marketing, or a related field.
- Availability: This is a full-time, office-based position in Andheri West, Mumbai. Remote work is not supported.
What We Offer:
- Impactful Role: An opportunity to play a pivotal role in the launch and growth of an exciting new fashion brand.
- Dynamic Environment: A vibrant and supportive work environment that values innovation and customer focus.
- Competitive Benefits: A comprehensive compensation package, including a competitive salary, benefits, and opportunities for professional growth.
Apply Now:
If you are a customer care professional with extensive experience in the apparel industry and expertise in ticketing systems and CRM, we encourage you to apply. Please submit your resume and cover letter to jagriti.dabral@yuvakaa.com. Join YUVAKAA and help us deliver an exceptional customer experience from day one.
-
Sr. Customer Care Executive
10 hours ago
Mumbai, India YUVAKAA Full timePosition: Sr. Customer Care ExecutiveLocation: Mumbai (Full-Time, Office-Based)Company: YUVAKAA- A unit of TCW Pvt. Ltd.YUVAKAA , an exciting new Western wear fashion brand under Transcontinental Celebration World Pvt. Ltd., is preparing to go live soon. We are seeking a dedicated and experienced Customer Care Lead to join our team. This mid-senior level...
-
Sr. Customer Care Executive
11 hours ago
Mumbai, India YUVAKAA Full timePosition: Sr. Customer Care ExecutiveLocation: Mumbai (Full-Time, Office-Based)Company:YUVAKAA- A unit of TCW Pvt. Ltd.YUVAKAA , an exciting new Western wear fashion brand under Transcontinental Celebration World Pvt. Ltd., is preparing to go live soon. We are seeking a dedicated and experiencedCustomer Care Leadto join our team. This mid-senior level role...
-
YUVAKAA | Senior Manager Customer Care | mumbai
2 weeks ago
mumbai, India YUVAKAA Full timeJob Description: Customer Care ManagerLocation: Mumbai, MaharashtraCompany: YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations...
-
YUVAKAA | Senior Manager Customer Care | mumbai
2 weeks ago
Mumbai, India YUVAKAA Full timeJob Description: Customer Care ManagerLocation: Mumbai, MaharashtraCompany: YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations...
-
Sr. Customer Care Executive
12 hours ago
Mumbai, India YUVAKAA Full timePosition: Sr. Customer Care Executive Location: Mumbai (Full-Time, Office-Based) Company: YUVAKAA- A unit of TCW Pvt. Ltd. YUVAKAA , an exciting new Western wear fashion brand under Transcontinental Celebration World Pvt. Ltd., is preparing to go live soon. We are seeking a dedicated and experienced Customer Care Lead to join our team. This mid-senior...
-
Sr. Customer Care Executive
23 hours ago
Mumbai, India YUVAKAA Full timePosition: Sr. Customer Care ExecutiveLocation: Mumbai (Full-Time, Office-Based)Company: YUVAKAA- A unit of TCW Pvt. Ltd.YUVAKAA, an exciting new Western wear fashion brand under Transcontinental Celebration World Pvt. Ltd., is preparing to go live soon. We are seeking a dedicated and experienced Customer Care Lead to join our team. This mid-senior level role...
-
Sr. Customer Care Executive
18 hours ago
Mumbai, India YUVAKAA Full timePosition: Sr. Customer Care ExecutiveLocation: Mumbai (Full-Time, Office-Based)Company: YUVAKAA- A unit of TCW Pvt. Ltd.YUVAKAA, an exciting new Western wear fashion brand under Transcontinental Celebration World Pvt. Ltd., is preparing to go live soon. We are seeking a dedicated and experienced Customer Care Lead to join our team. This mid-senior level role...
-
YUVAKAA | Senior Manager Customer Care | mumbai
2 weeks ago
Mumbai, India YUVAKAA Full timeJob Description: Customer Care ManagerLocation:Mumbai, MaharashtraCompany:YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations of...
-
YUVAKAA | Senior Manager Customer Care | mumbai
3 weeks ago
mumbai, India YUVAKAA Full timeJob Description: Customer Care ManagerLocation: Mumbai, MaharashtraCompany: YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations...
-
YUVAKAA | Senior Manager Customer Care | mumbai
3 weeks ago
mumbai, India YUVAKAA Full timeJob Description: Customer Care Manager Location: Mumbai, Maharashtra Company: YUVAKAA- A unit of TCW Pvt Ltd About Us: YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the...
-
YUVAKAA | Social Media Manager | mumbai
2 weeks ago
Mumbai, India YUVAKAA Full timeJob Title: Sr. Social Media ManagerLocation: Andheri West, MumbaiExperience: 7–10 yearsIndustry: Fashion & Apparel (Contemporary Western Wear)About YUVAKAAYUVAKAA – A Unit of TCW Pvt Ltd | is a contemporary western fashion brand based in Mumbai, dedicated to redefining modern aesthetics and empowering self-expression. Known for its innovative...
-
YUVAKAA | Social Media Manager | mumbai
2 weeks ago
mumbai, India YUVAKAA Full timeJob Title: Sr. Social Media ManagerLocation: Andheri West, MumbaiExperience: 7–10 yearsIndustry: Fashion & Apparel (Contemporary Western Wear)About YUVAKAAYUVAKAA – A Unit of TCW Pvt Ltd | is a contemporary western fashion brand based in Mumbai, dedicated to redefining modern aesthetics and empowering self-expression. Known for its innovative...
-
YUVAKAA | Social Media Manager | mumbai
2 weeks ago
mumbai, India YUVAKAA Full timeJob Title: Sr. Social Media Manager Location: Andheri West, Mumbai Experience: 7–10 years Industry: Fashion & Apparel (Contemporary Western Wear) About YUVAKAA YUVAKAA – A Unit of TCW Pvt Ltd | YUVAKAA is a contemporary western fashion brand based in Mumbai, dedicated to redefining modern aesthetics and empowering self-expression. Known for its...
-
YUVAKAA | Social Media Manager | mumbai
2 weeks ago
mumbai, India YUVAKAA Full timeJob Title: Sr. Social Media ManagerLocation: Andheri West, MumbaiExperience: 7–10 yearsIndustry: Fashion & Apparel (Contemporary Western Wear)About YUVAKAAYUVAKAA – A Unit of TCW Pvt Ltd | www.yuvakaa.comYUVAKAA is a contemporary western fashion brand based in Mumbai, dedicated to redefining modern aesthetics and empowering self-expression. Known for its...
-
YUVAKAA | Social Media Manager | mumbai
2 weeks ago
Mumbai, India YUVAKAA Full timeJob Title:Sr. Social Media ManagerLocation:Andheri West, MumbaiExperience:7–10 yearsIndustry:Fashion & Apparel (Contemporary Western Wear)About YUVAKAAYUVAKAA – A Unit of TCW Pvt Ltd| is a contemporary western fashion brand based in Mumbai, dedicated to redefining modern aesthetics and empowering self-expression. Known for its innovative designs and...
-
Senior Manager Customer Care
2 weeks ago
Mumbai, India YUVAKAA Full timeJob Description: Customer Care ManagerLocation: Mumbai, MaharashtraCompany: YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations...
-
Senior Manager Customer Care
3 weeks ago
Mumbai, India YUVAKAA Full timeJob Description: Customer Care ManagerLocation: Mumbai, MaharashtraCompany: YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations...
-
Senior Manager Customer Care
2 weeks ago
Mumbai, India YUVAKAA Full timeJob Description: Customer Care Manager Location: Mumbai, Maharashtra Company: YUVAKAA- A unit of TCW Pvt Ltd About Us: YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the...
-
Senior Manager Customer Care
3 weeks ago
Mumbai, India YUVAKAA Full timeJob Description: Customer Care Manager Location: Mumbai, Maharashtra Company: YUVAKAA- A unit of TCW Pvt Ltd About Us: YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater...
-
▷ 15h Left: Senior Manager Customer Care
2 weeks ago
Mumbai, India YUVAKAA Full timeJob Description: Customer Care ManagerLocation: Mumbai, MaharashtraCompany: YUVAKAA- A unit of TCW Pvt LtdAbout Us:YUVAKAA is a contemporary western fashion brand dedicated to creating stylish, high-quality apparel that reflects modern aesthetics and individuality. We bridge the gap between innovation and craftsmanship. Our designs cater to the aspirations...