ITSM Freshservice
2 weeks ago
Key Responsibilities:Freshservice Platform OwnershipConfigure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.Implement automation workflows, SLAs, and integrations with other enterprise tools.Process Optimization & GovernanceDesign and refine ITSM processes aligned with ITIL best practices.Ensure compliance, consistency, and continuous improvement across service management operations.Stakeholder EngagementCollaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions.Provide training and support to end-users and internal teams on Freshservice usage and enhancements.Reporting & InsightsDevelop dashboards and reports to track KPIs, SLA adherence, and service performance.Analyze trends to identify improvement opportunities and reduce ticket resolution time.Innovation & IntegrationExplore and implement new Freshservice features and third-party integrations to enhance platform capabilities.Support initiatives around self-service, knowledge management, and AI-driven support.The essential requirements of the job include: 3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration. Strong understanding of ITIL framework and service management principles. Experience with automation, scripting, and API integrations within Freshservice. Excellent problem-solving, communication, and stakeholder management skills. Certifications in ITIL, Freshservice, or related platforms are a plus.
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ITSM Platform Consultant
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Director - Product Marketing
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bangalore, India Uniphore Full time15+ years of progressive experience defining enterprise architecture, mapping systems, creating actionable roadmaps, and delivering enterprise-scale applications, integrations, and cloud-centric solutions aligned with business objectives. Integration Platform as a Service (iPaaS) Expertise: Hands-on experience with platforms such as MuleSoft, Workato, or...
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Lead IT Support Engineer
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Lead IT Support Engineer
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bangalore, India Chargebee Full timeRole OverviewThe Lead IT Support Engineer will be responsible for overseeing IT Support operations for Chargebee globally. This role requires both hands-on technical expertise and leadership skills to actively support IT Support Engineers in troubleshooting and resolving complex issues, guide the team effectively, ensure high-quality end-user support, and...
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Lead IT Support Engineer
1 week ago
bangalore, India Chargebee Full timeRole OverviewThe Lead IT Support Engineer will be responsible for overseeing IT Support operations for Chargebee globally. This role requires both hands-on technical expertise and leadership skills to actively support IT Support Engineers in troubleshooting and resolving complex issues, guide the team effectively, ensure high-quality end-user support, and...
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Bangalore, India Uniphore Full time15+ years of progressive experience defining enterprise architecture, mapping systems, creating actionable roadmaps, and delivering enterprise-scale applications, integrations, and cloud-centric solutions aligned with business objectives. Integration Platform as a Service (iPaaS) Expertise: Hands-on experience with platforms such as MuleSoft, Workato, or...
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Bangalore, India Uniphore Full time15+ years of progressive experience defining enterprise architecture, mapping systems, creating actionable roadmaps, and delivering enterprise-scale applications, integrations, and cloud-centric solutions aligned with business objectives. Integration Platform as a Service (iPaaS) Expertise: Hands-on experience with platforms such as MuleSoft, Workato, or...
