City Head

3 days ago

mumbai, India Elevation Capital Full time

This role is with one of our portfolio companies.You will own the end-to-end management of building our supply, overseeing sourcing, training & onboarding. Your mission is to ensure a steady supply of high-quality supply, optimize costs, and drive operational excellence. This is a high-impact leadership role at the heart of company's growth journey, requiring strategic vision and impeccable execution.Position Summary: As City Head, you will lead company's growth and operations in your city. This is a mission-critical leadership role that combines strategic thinking with ground-level execution. You will own the supply pipeline, lead hiring, training, and onboarding, and ensure seamless service delivery with a laser focus on quality, speed, and customer satisfaction.Key Responsibilities:Build & Scale Expert Supply• Drive onboarding of trained and verified supply.• Leverage local hiring channels, community partnerships, and referral networks• Ensure a steady pipeline to meet dynamic market demand Own Training & Quality.• Monitor performance and enforce service quality benchmarks• Implement continuous retraining and quality improvement initiativesEnsure Operational Excellence• Track key operational metrics: order fulfillment, cancellations, turnaround time• Solve on-ground issues with speed and creativity• Continuously improve delivery processes and SOPsLead & Manage Teams• Hire, manage, and mentor field operations associates and city managers• Build a high-trust, high-accountability culture• Motivate teams around targets and customer satisfactionOptimize Cost & Efficiency• Monitor operational costs and optimize unit economics• Identify and reduce inefficiencies, leakages, and wastage• Collaborate with central teams (Tech, Product, Supply Chain) for improvementsDrive Local Strategy & Growth• Localize and adapt playbooks for your city's unique context• Launch growth experiments and new initiatives• Report insights and performance to leadership regularlyRequirements8-12 years of experience in field operations, supply chain, logistics, or a similar role at a high growth startup.Strong leadership and team-building skills; prior experience managing large field teams preferred.High bias for action and a data-driven approach to decision-making.Excellent communication and people management abilities.Comfortable with ambiguity and fast-paced environments.High proficiency in using data and analytics to solve complex business problems.

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