Front Desk Associate

5 days ago

bangalore, India BHIVE Workspace Full time

Overview: The Front Desk Receptionist serves as the first point of contact for clients, visitors, and employees. This role is responsible for managing front desk operations, including greeting guests, answering phone calls, handling inquiries, and performing various administrative tasks. The ideal candidate is professional, friendly, organized, and capable of multitasking in a fast-paced environment.


Responsibilities:

Property Showrounds : Proactively conduct property showrounds, showcasing our center's facilities and amenities to potential clients. Highlight the key features and benefits of our establishment to prospective customers.


Hospitality Expertise: Demonstrate a strong understanding of Indian hospitality principles and practices. Provide a warm and welcoming atmosphere to guests, creating a positive and lasting impression of our center.


Ticket Handling: Log and manage tickets daily, ensuring timely resolution or escalation to the appropriate departments.


Communication and Presentation: Exhibit exceptional communication skills both in person and over the phone. Engage with clients and visitors in a friendly, approachable manner while maintaining a professional demeanor.


Grooming and Personal Presentation: Maintain a neat and polished appearance consistently, reflecting the high standards of our establishment.


Over-the-Counter Invoices: Handle daily invoicing processes accurately and efficiently. Assist customers in billing-related inquiries, ensuring all transactions are processed securely including handling visitor at the premises.


Reception Handling Etiquettes: Manage the reception area effectively, maintaining cleanliness and organization. Greet visitors, employees, and vendors courteously and direct them to their respective destinations.

 

Requirements:

Previous Experience: Prior 1 years of experience in a customer-facing role within the hospitality industry or related field is preferred.


Hospitality Knowledge: Possess a fundamental understanding of Indian hospitality principles, ensuring a culturally sensitive approach to customer interactions.


Communication Skills: Excellent verbal and written communication skills in English and local languages are essential for effective customer engagement.


Professionalism: Display a high level of professionalism, courtesy, and tact in all interactions, regardless of the situation.


Problem-Solving: Demonstrate strong problem-solving skills and the ability to handle customer issues with empathy and efficiency.


Multitasking: Capability to handle multiple tasks simultaneously while maintaining attention to detail.

Availability: Willingness to work flexible hours, including weekends and holidays, to accommodate the center's operational needs.


Tech-Savvy: Proficient in basic computer applications and ticketing software for efficient issue tracking.

If you have a passion for hospitality, excellent communication skills, and a genuine desire to provide outstanding customer service, we encourage you to apply for this exciting opportunity. Join our team and be a part of creating memorable experiences for our valued guests.


Experience Range: 0 to 3 yrs

 

Qualification: Bachelor's or Master's degree in hospitality management, Business Administration, or a related field.


About the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for enterprises, democratizing investments in Bengaluru. With BHIVE Workspace’s extensive network in prime locations of Bengaluru and Mumbai along with BHIVE Properties’ expertise in investment, the group redefines commercial real estate and financial services. BHIVE Workspace offers a collaborative ecosystem with over 27+ properties, 46,000 seats and spread across 1.8 million sq. ft, catering to corporates, MNCs, entrepreneurs, and businesses of all sizes. To know more about the BHIVE GROUP, visit – www.bhive.group

 

BHIVE’s Mission: The BHIVE Group’s mission is to be amongst the most loved and admired real estate companies of India by 2033

 

BHIVE’s Vision: BHIVE Group envisions helping people live a better quality of life. Anything that we do will have people and quality of life in mind.

 

Why Choose BHIVE:

 

Benefits: At BHIVE, we are committed to providing more than just a paycheck—we strive to create a supportive and rewarding work environment where employees feel valued, empowered, and motivated to excel. Our comprehensive benefits package, including performance-based awards, competitive compensation, health benefits, financial security, and professional development opportunities, reflects this commitment and underscores our dedication to the well-being and success of our team members.

 

Equal Opportunity Employer: BHIVE proudly stands as an Equal Opportunity Employer – By Choice. We firmly believe that we are most effective in helping our associates, customers, and the communities we serve, lead better lives when we genuinely understand them. This involves recognizing, respecting, and valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering inclusivity for all individuals.

 

Growth: BHIVE invests in employee development, providing opportunities for professional advancement.

 

Impactful Work: Joining BHIVE means contributing to a real impact on the startup ecosystem in India.

 

Employee Referral Policy: 5

Category: Referral Category

If you refer a candidate, you stand to win exciting prizes. For more details refer to www.bhiveworkspace.com/employee-referral/

 

  • If you are someone who wants to join BHIVE to collaborate, Cowin and Cowork and would like to be part of this dynamic work culture, then we invite you to embark on a rewarding journey with us.


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