Customer Service Representative

1 day ago

west bengal, India NIIT Full time

Night Shift Customer Service Associate US Process

📍 Location : Sector V, Salt Lake, Kolkata 700091 🕒 Shift Timings : Night Shift 📅 Work Days : 5 days working

About Us

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

Role Overview

We are seeking enthusiastic and dedicated professionals to join our team as Customer Service Associates. This is an excellent opportunity for freshers with strong communication skills to embark on a rewarding career in the BPO sector.

Key Responsibilities

  • Customer Interaction : Handle inbound voice calls, providing exceptional service to US-based clients.
  • Issue Resolution : Address customer queries effectively, ensuring timely and accurate solutions.
  • Quality Assurance : Maintain high standards of service delivery, adhering to client SLAs.
  • Documentation : Accurately record customer interactions and follow up as necessary.
  • Continuous Improvement : Identify opportunities for process enhancements and share feedback.

Desired Profile

  • Communication Skills : Excellent proficiency in English (both spoken and written).
  • Flexibility : Willingness to work night shifts and adapt to rotational schedules.
  • Technical Skills : Basic computer literacy and familiarity with MS Office applications.
  • Education : Open to graduates from various disciplines (B.Com, B.A, BBA, BSc, B.Pharma,). Note: Technical degrees such as BTech, MTech, MCA, BCA, MBA, and Hotel Management , bsc (IT and HM)are not eligible.
  • Experience : Freshers are welcome; prior experience in customer service is a plus.

Compensation & Benefits

  • Transportation : One way cab facilities are available
  • Work Environment : Collaborative and supportive team culture.

How to Apply

Interested candidates can apply directly or share their resumes via email to Jasleen.2.Kaur@niitmts.com or contact 7042458078 for further information.

Embark on a fulfilling career journey with us, where your growth and development are our top priorities. Apply today and become a part of our dynamic team

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

  • Customer Service Representative

    1 week ago

    Kolkata, West Bengal, India Prime Services Private Limited Full time

    **Responsibilities for Outbound Customer Service Representative** - Make outbound calls to assist customers, resolve inquiries, and promote products/services. - Communicate effectively in **English, Bengali, and Hindi** to ensure a seamless customer experience. - Address customer concerns, provide solutions, and escalate complex issues when needed. -...

  • Customer Service Representative

    16 hours ago

    Kolkata, West Bengal, India Arena Animation Full time

    Job Title: Customer Support Representative Job Location: Saltlake, Sector V, Kolkata **Job Description**: We are currently seeking dedicated individuals to join our team as Customer Support Representatives. Key Responsibilities: ~ Handle customer inquiries efficiently and effectively. ~ Maintain accurate records of customer interactions. ~ Flawless...

  • Customer Service Representative

    5 days ago

    Kolkata, West Bengal, India HIRD SERVICES PVT. LTD. Full time

    Job Profile Customer Service Representative Work Status: Work From Office Educational Requirement: Undergraduate/Graduate Designation: Customer Support Executive Shifts: Australian shift/Rotational ShiftExperience: 1 yrs-2yrs in customer support Skill: Excellent communication skills. Notice period: Immediate joiners Only/ 15 Days. **Salary**: ₹2.00...

  • Customer Service Representative

    1 week ago

    Kolkata, West Bengal, India Teleperformance Full time

    TELEPERFORMANCE KOLKATA LOCATION Profile - Customer Support Representative Language - English, Hindi Salary - 15k - 30k CTC Interview Process will be Walk-In **Job Types**: Full-time, Fresher Pay: ₹15,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Night shift - Rotational shift Supplemental pay...

  • Customer Service Representative

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India Zacks Research Pvt.Ltd. Full time

    **Job Title**: Customer Service Representative (Blended Process) **Job Location**:West Bengal, Kolkata (Salt Lake) **Role Description**: This is a full-time on-site role for a **Customer Service Representative (Blended process)** at Zacks Research Pvt. Ltd. The Customer Service Representative will be responsible for providing exceptional customer support...

  • Customer Service Representative

    3 days ago

    Kolkata, West Bengal, India Rising Tide Full time

    **Experience**: 1+ Years **Age**: 20-30 Years **Key Responsibilities**: Address customer concerns, complaints, and escalations with professionalism and empathy. Provide product information, pricing details, and assistance with orders or account inquiries. Resolve customer issues efficiently and effectively, striving for first-contact resolution whenever...

  • Customer Service Representative

    5 days ago

    Kolkata, West Bengal, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...

  • Customer Service Representative

    5 days ago

    Kolkata, West Bengal, India Teleperformance Full time

    WE ARE HIRING FOR TELEPERFORMANCE KOLKATA LOCATION INTERESTED CANDIDATES CAN APPLY HERE FOR FUTHER STEPS - CANDIDATES WHO HAS PRIOR WORK EXPERIENCE IN CUSTOMER SUPPORT EXECUTIVE PROFILE. - CANDIDATES WHO HAVE THEIR GRADUATION. - CANDIDATES WHO IS FLUENTLY COMFORTABLE IN ENGLISH, HINDI LANGUAGE. - CANDIDATES MUST STAY IN KOLKATA LOCATION - CANDIDATES MUST BE...

  • Customer Service Representative

    3 days ago

    Bara Bazar, Kolkata, West Bengal, India Hollywood Laundry Services Pvt. Ltd Full time

    **Job Title**: Customer Service Representative - Laundry Store **Location**: Burrabazar, Kolkata, West Bengal **Position Type**: Full-Time **About Us** We are a locally owned and operated laundry service dedicated to providing high-quality cleaning solutions with exceptional customer service. Our team is committed to ensuring that every customer...

  • Customer Service Representative

    5 days ago

    west bengal, India Career Comfort Full time

    We're Hiring! Customer Support Representatives (CSR) – US Process (Medical Billing) 📞✨ Why Join Us?✅ Work from Office – Enjoy a professional environment with a supportive team.✅ Night Shift (Mon-Fri, US Calling) – Weekends are yours to relax!✅ Inbound Calling – No Sales, No Targets!✅ Quick Joining – Start your journey with us right...