Senior Manager, Sales

2 weeks ago

bangalore district, India GoodScore Full time

Company Overview: GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now, empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps. We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on a 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit. Role Overview: The (Senior) Sales Manager will be directly responsible for meeting monthly sales targets through large-scale telecalling operations. The ideal candidate has a consistent, proven track record of achieving or exceeding sales targets month-on-month and has experience in building, managing, and scaling large inside sales teams in a high-growth, high-pressure environment. Key Responsibilities: Sales Target Ownership & Delivery ● Take full ownership of revenue targets and ensure consistent achievement month over month. ● Closely monitor sales funnel metrics, call volumes, conversions, and productivity KPIs. ● Motivate, guide, and enable the team to drive daily performance and maintain a winning mindset. Team Leadership & Scaling ● Lead and manage a growing team of 300–750+ telecallers through a structured hierarchy of Team Leaders and SMEs. ● Build a performance-driven culture with clear KPIs, real-time feedback, and result-linked incentives. ● Rapidly scale up the team in coordination with recruitment and training teams. Process Excellence & Productivity ● Implement structured SOPs, talk tracks, and quality guidelines to ensure process consistency. ● Optimize lead distribution, dialer strategy, and CRM efficiency for maximum conversions. ● Use data-driven insights to identify gaps and take corrective actions swiftly. Performance Management & Coaching ● Review daily, weekly, and monthly team/individual performance and intervene when needed. ● Conduct regular huddles, performance reviews, and targeted coaching sessions for low performers. ● Drive adoption of sales best practices across the team. Compliance & Governance ● Ensure 100% adherence to regulatory and internal compliance standards across all sales activities. ● Address customer escalations and ensure resolution within defined SLAs. Reporting & Cross-functional Collaboration ● Deliver detailed performance reports and forecasts to leadership. ● Collaborate with Product, Marketing, Tech, and HR teams to align operational goals with broader business strategy. Requirements: ● Education: B.Tech (MBA preferred) from Tier 2+ colleges (VIT, SRM, KIIT, Symbiosis, Manipal, Amity, Jaypee etc.)● Experience: 6 – 8 years in telesales/inside sales leadership, preferably in EdTech (Byjus, Unacademy, UpGrad, PW, SimpliLearn, ExtraMarks etc.) ● Proven Record: Must have consistently met or exceeded sales targets in previous roles. ● People Management: Experience managing large teams (200+ agents) and scaling to 500+. ● Analytical Skills: Strong data orientation with the ability to derive insights and take swift action. ● Tech Savvy: Familiar with dialers (Ameyo, Exotel, Tata Tele), and Excel/Google Sheets. ● Mindset: High ownership, target-driven, thrives under pressure, and is comfortable in fast-moving environments.

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