OYO | General Manager Hotel Operations | gurugram

6 days ago

gurugram, India OYO Full time

JOB DESCRIPTION -



● Become a trusted partner of your hotels, developing close relations with the Hotel Owner, Partners Service providers and staff to ensure great guest experience in the UK SOB portfolio

● Prior 5+ years of experience in Launching the Budget/Premium Hotels

● Strong Vendor Identification, negotiation and Finalization etc skills

● Able to lead and motivate the Staff and team to achieve the highest standards of service and guest satisfaction

● Ensure effective communication and collaboration across departments for the UK SOB portfolio, such as front office, housekeeping, food and beverage, maintenance, Revenue etc at the Property and with Central teams

● Oversee daily operations of the tagged portfolio to ensure the hotel runs smoothly and efficiently

● Monitor guest feedback and address complaints or service issues promptly to maintain high satisfaction levels for the tagged UK SOB portfolio

● Implement and maintain hotel policies, standards, and procedures

● Manage the Financial KPIs (P&L) for the tagged UK SOB properties, aiming to maximize revenue and control costs

● Monitor policy across Online channels and support in closing offline deals at the property

● Develop strategies to increase revenue(Online and offline), including marketing initiatives and promotions

● Work with the sales and marketing team to develop and execute plans to drive business, attract guests, and boost occupancy rates

● Establish relationships with local businesses and tourism organizations to promote the hotel

● Ensure compliance with employment laws and health and safety regulations

● Ensure the Tagged Hotel properties provide a welcoming and memorable experience for all guests. Major focus on OTA reviews and Ratings for the tagged properties

● Continuously improve service standards and introduce innovative ways to enhance the guest experience

● Ensure the hotel meets all health, safety, and legal requirements

● Conduct regular audits and inspections to ensure compliance with fire safety, licensing, and environmental regulations

● Work with contractors and suppliers to ensure high-quality and cost-effective service delivery

● Develop a deep understanding of OYO’s technology and different products

● Train the Partners and staff to operate OYO technology precisely and efficiently

● Understand local needs, issues and communicate accurately to the technology team. Collaborate with technology team to develop new products and features where necessary

● Work with the service provider to ensure that revenue opportunities are maximised for hotel

s● Ensure maximum availability of room stock across portfolio in line with AOP

● Conduct regular reviews with Partners, Service providers and staff, collaborating to maximise RevPar

● Ensure Finance Compliance across portfolio through monthly property audit

s● Working with the service provider company to ensure employee engagement, Rewards & Recognitions and retention on a regular basis

● Strategize to boost Walk in /Corporate Sales at the properties

● Tracking and ensuring smooth Handover from Sign to Live of SOB properties

● VAS opportunity-Onboarding F&B vendors to sublet Restaurant/Banquet/Meeting Room/Bar /Parking etc


OYO need you because you have:

● Clear track record of success in operations and customer service

● Previous experience in a high growth business – tech-enabled and B2B is preferable but not essential 10 to 12 Years of experience in Hospitality Operations and Pre-Opening experience of hotel is preferred.

● Background in hospitality with a proven track record in a senior leadership role.

● Excellent communication and interpersonal skills.

● Strong financial acumen and strategic thinking ability.

● Knowledge of hotel operations software and systems.

● Customer-focused approach and a passion for delivering exceptional service.

● Understanding of the UK hospitality market and relevant legal regulations.

Note: - Candidate should be comfortable Travelling to UK


Who are we?

OYO is the world’s fastest-growing chain of fully operated, franchised and leased hotels. OYO’s mission is to upgrade all forms of real estate and thereby provide quality living spaces to travellers around the


world.

In a short space of time, OYO has grown to more than 800 cities in 80 countries, including the USA, Spain, UK, India, Malaysia, Middle East, Indonesia, Philippines and


Japan.

Here in Europe, we’ve been growing since October 2018 and we have expanded steadily. You may have spotted one of our hotels on your high street - they are popping up UK and Spain wide.

If you are looking to work for a high-growth, disruptive and technology-led business that is looking to transform the hospitality industry, then OYO is the business for you.

You need to be a self-starter, who is ambitious, commercial, and collaborative – someone who constantly strives for improvement and always looks for growth.

We look forward to you joining our family of OYOpreneurs

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