Strategic Customer Engagement Specialist

20 hours ago

anand, India beBeeClientEngagement Full time

Customer Relationship Management ProfessionalAt our organization, we're committed to delivering exceptional legal advice and client care. Guided by the philosophy of putting people first, we uphold the values of transparency, reliability, and integrity.Job Description:The CRM Manager will be responsible for developing and managing customer relationship strategies, optimizing the CRM platform, and segmenting customer data to enhance client engagement. This is a full-time remote position that requires strong analytical skills, excellent communication skills, and proficiency in sales and market segmentation strategies.Key Responsibilities:Develop and manage customer relationship strategies to enhance client engagement.Optimize the CRM platform to improve efficiency and effectiveness.Segment customer data to provide actionable insights.Collaborate with sales and marketing teams to support business objectives.Analyze data to provide actionable insights and drive business decisions.Qualifications:Strong analytical skills to evaluate customer data and derive insights.Excellent communication skills to effectively collaborate across teams and present findings.Proficiency in sales and market segmentation strategies to align CRM efforts with business goals.Experience in project management for overseeing CRM-related initiatives.Knowledge of CRM platforms and marketing automation tools.Ability to work independently in a remote capacity.Previous experience in a legal services or professional services environment considered an asset.Relevant bachelor's degree or equivalent professional experience.Benefits:This role offers a unique opportunity to work remotely and be part of a dynamic team. As a CRM Manager, you will have the chance to develop your skills and expertise while making a meaningful impact on our clients' experiences.

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