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Spare Parts Customer Service Specialist
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Key Roles and Responsibilities Daily customer interactions are managed through a shared mailbox, with member support provided across multiple channels. Ensuring customer satisfaction is paramount, achieved by promptly addressing complaints and inquiries.Sales of products and processing returns and related requests are conducted.Customer needs are identified and assessed to guarantee satisfaction.Complaints are handled, appropriate solutions and alternatives offered within time limits, and follow-up conducted to ensure resolution.Records of customer interactions, comments, and complaints are maintained.Essential Qualifications and SkillsProven experience in delivering excellent customer service.Knowledge of automotive repair, parts, and components is required.Technical or engineering expertise is beneficial.Proficiency in English is essential.Strong analytical and problem-solving skills enable effective diagnosis of problems and proposal of suitable solutions.
