Workforce Technical Designer
4 days ago
Workforce Technical Designer
Full-Time, Permanent
6-18 Lakhs per annum
Location: Bangalore, JBR Tech Park Whitefield
5 days on-site for 1 month then 2-3days
Required Skills & Experience
Workforce Certifications (PT101/PT1012)
Extensive experience configuring time & attendance systems
Testing experience of HRIS systems (test case preparation, unit testing, etc.)
Development experience of workday system rule set - based on labor rules etc.
Managing end-to-end development including troubleshooting incidents, actively resolving them or escalating as appropriate
Extensive SQL querying and Data analysis experience + report requirements gathering, documentation and writing.
Nice to Have Skills & Experience
SQL and/or Data Analytics certifications
Experience training end-users on software and systems
Job Description
As a Workforce Technical Support Analyst, you will play a crucial role in ensuring the smooth operation of our workforce management systems. You will be responsible for providing technical support to end-users, troubleshooting system issues, and maintaining system integrity. Your expertise will help optimize workforce productivity and efficiency by resolving technical problems promptly and effectively.
Key Responsibilities:
- Evaluate and understand customer incidents and requests
- Work directly with internal customers to troubleshoot issues encountered during daily activities and resolve app/system issues efficiently
- Collaborate with internal HRIS, IT Analysts and stakeholders to reduce defects and implement improvements
- Document and track support requests and resolutions
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