Technical Support Specialist

3 days ago

uttar pradesh, India BeFiSc Full time

About the Company: 

BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.


Job Description: We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.


Key Responsibilities:

  • Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
  • Troubleshoot and resolve technical problems related to APIs and other system integrations.
  • Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
  • Document client interactions and maintain an accurate record of issue resolutions.
  • Proactively identify areas for improvement in support processes to reduce escalation rates.
  • Educate clients on best practices and assist them in optimizing their use of the company’s solutions.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Proven experience in a client-facing tech support role, preferably handling API-related queries.
  • Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
  • Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
  • Exceptional verbal and written communication skills.
  • Ability to work collaboratively with teams and adapt to a fast-paced environment.


Preferred Skills:

  • Experience with customer service tools and platforms.
  • Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
  • Basic coding or scripting knowledge (e.g., Python) is beneficial.



What We Offer:

  • A collaborative and innovative work environment.
  • Opportunities for professional growth and skill development.
  • Competitive compensation and benefits package.


  • Technical Support Specialist

    2 weeks ago

    Andhra Pradesh, India DigiRDP, LLC Full time ₹ 15,000 - ₹ 25,000 per year

    Job Title: Technical Support Specialist Company: DigiRDP Location: Remote Salary: ₹15,000 - ₹25,000 (Depending on Skills & Experience) Shift: Rotational Shifts with Rotational Week Offs (Including Night Shifts) Job Description: DigiRDP is looking for a Customer Support Executive with experience in the web hosting industry to join our dynamic support...

  • Technical Support Specialist

    2 weeks ago

    Noida, Bilaspur, Uttar Pradesh, India beBeeCaseHandling Full time US$ 90,000 - US$ 1,20,000

    ROLE SUMMARYThis role involves providing technical support to customers with complex technical issues.A bachelor's degree in a relevant field, such as Telecommunication or Computer Engineering, is required. Relevant experience should total at least 13 years.The ideal candidate will have expertise in deploying software upgrades, audits, and network...

  • Technical Support Engineer

    3 days ago

    uttar pradesh, India Lepide Full time

    About Us With Offices in Texas, London and New Delhi, Lepide is a global IT security organization, leading the data-centric audit and protection (DCAP) market with the award-winning Lepide Data Security Platform. Our mission is to change the way most organizations protect their unstructured data. By putting data at the centre of their IT security strategy,...

  • Technical Specialist

    3 days ago

    uttar pradesh, India Nokia Full time

    Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to...

  • Customer Support Executive

    3 days ago

    uttar pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring Customer Support Executives (Voice Process) with strong experience in Internet & WiFi troubleshooting to join our growing team. If you have excellent communication skills and a passion for delivering world-class customer service, we’d love to hear from you!Roles & ResponsibilitiesInteract with customers to understand service-related needs and...

  • Technical Lead

    3 days ago

    uttar pradesh, India ARK Infosolutions Pvt. Ltd. Full time

    We are seeking a highly motivated and technically proficient Technical Lead to manage and guide our efforts in supporting academic institutions in the adoption and effective use of Ansys simulation software. The ideal candidate will possess a deep understanding of simulation technologies and engineering principles, coupled with strong communication and...

  • SAP Pre-Sales Operations Support Specialist

    3 days ago

    uttar pradesh, India Best Infosystems Ltd. Full time

    SAP Pre-Sales Operations Support Specialist_Contract to Hire or Subcon or Permanent_Greater NoidaJob Title: SAP Pre-Sales Operations Support SpecialistJob Type: Contract to Hire or Subcon or PermanentLocation: Greater NoidaExperience: 10+ yearsJob Description:Responsibilities: • Assist the sales team with pre-sales technical knowledge and presentations....

  • Technical Support L2

    3 days ago

    Noida, Uttar Pradesh, India Stefanini Full time

    Details We are looking for a NET Developer with 4 years of experience to support and enhance a suite of complex supply chain applications The role requires deep technical expertise in VB NET C and MS SQL Server along with experience integrating with Navision SAP and legacy systems such as MS Access You will play a key role in supporting...

  • High-Level Technical Specialist

    2 weeks ago

    Noida, Bengaluru / Bangalore, Bilaspur, Uttar Pradesh, India beBeeSpecialist Full time US$ 90,000 - US$ 1,20,000

    Job OverviewThis is a specialist technical support role, responsible for delivering expert-level assistance to customers across multiple regions.About the RoleProvide high-level technical support to resolve complex customer issues, leveraging in-depth knowledge of packet core technology and cloud infrastructure.Collaborate with cross-functional teams to...

  • Technical Support Engineer Cloud Solution

    3 days ago

    uttar pradesh, India Ingenico Full time

    About IngenicoIngenico is a global leader in the fintech space with over three decades of experience and more than 3,000 employees worldwide. We simplify payments by delivering secure and innovative solutions that eliminate complexity and make commerce seamless—across any channel, device, or payment method.Objective:The role is to support our customers and...