Hardware Support Professional

5 days ago

visakhapatnam, India beBeeDesktopSupport Full time

Job Title: Desktop Support SpecialistAbout This RoleWe are seeking a skilled and experienced Desktop Support Specialist to join our team. In this role, you will be responsible for providing second-level technical support for desktop/laptop hardware, software, and peripheral issues.You will diagnose and resolve advanced technical issues escalated from the L1 support team. Additionally, you will install, configure, and maintain operating systems, software applications, and system updates.Key Responsibilities:Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.Diagnose and resolve advanced technical issues escalated from the L1 support team.Install, configure, and maintain operating systems, software applications, and system updates.Perform root cause analysis to identify recurring technical problems and develop solutions.Excellent in troubleshooting break/fix issues of windows and mac computers.Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.Collaborate with IT team members on projects, upgrades, and implementations.RequirementsTo be successful in this role, you will need:A strong understanding of Windows and Mac operating systems.Proficiency with Microsoft Office Suite and other common software applications.Experience with Active Directory, group policies, and user account management.Familiarity with remote desktop tools and support software.Excellent problem-solving and analytical skills.Strong communication and interpersonal skills.Ability to work independently and as part of a team.Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are an advantage.What We OfferThis is a great opportunity to work with a dynamic team and contribute to the success of our organization. We offer:A competitive salary package.Ongoing training and development opportunities.A collaborative and supportive work environment.We are committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service.

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