Customer Support Executive

3 weeks ago

pune, India Recrudo Labs Full time
OverviewThe Customer Support Executive plays a crucial role in ensuring customer satisfaction and retention through effective communication and problemsolving. They are responsible for addressing customer inquiries resolving issues and providing information about products or services. The role is vital in maintaining positive customer relationships and contributing to the companys overall success.Key responsibilities
  • Handle incoming customer inquiries via phone email and chat
  • Identify and assess customers needs to achieve satisfaction
  • Resolve customer complaints issues and escalate complex cases to the appropriate team
  • Provide accurate information about products and services
  • Maintain customer records and update account information as needed
  • Follow communication procedures guidelines and policies
  • Stay updated on product knowledge and company policies
  • Collaborate with other teams to ensure customer satisfaction
  • Meet or exceed customer service and satisfaction goals
  • Assist in training new customer support representatives
  • Contribute to improving processes and customer support strategies
  • Manage and prioritize multiple tasks while maintaining attention to detail
  • Provide feedback on the efficiency of the customer support process
  • Participate in special projects and other duties as assigned
  • Adhere to company policies and procedures
Required qualifications
  • Bachelors degree in Business Administration Communications or related field
  • Demonstrated experience in a customer service role
  • Excellent communication skills both verbal and written
  • Strong problemsolving abilities and attention to detail
  • Ability to work effectively in a fastpaced and dynamic environment
  • Proficiency in using customer support software and CRM systems
  • Empathy and patience when dealing with challenging customer situations
  • Ability to manage time efficiently and prioritize tasks
  • Technical knowledge of the companys products or services
  • Team player with a positive and professional attitude
  • Ability to adapt to changes and learn new skills quickly
  • Proven track record of meeting or exceeding customer service goals
  • Experience in training or mentoring team members is a plus
  • Flexibility to work in shifts including weekends and holidays
  • Proficiency in multiple languages is an advantage

customer service,customer support,international voice process

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