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Service Desk Management for Fresher
2 months ago
We have a huge Opening For Service Desk Management For a Renounced MNC Client In Gurgaon Location.
About The Client-
Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology, and Operations Services.
Role: Application Tech Support Practitioner
Responsibility:
- Act as the ongoing interface between the client and the system or application.
- We are dedicated to quality, using exceptional communication skills to keep our world-class systems running.
- Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
- L1 Service Desk Call taking profile
- Respond to the issues reported by customers predominantly through voice and emails, chat, etc
- Identify, investigate, and diagnose the issue
- Provide resolution to customer based on in-scope processes
- Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group.
- Achieve client and client-defined targets
Salary - Negotiable, will discuss over the call.
Requirements
- Experience – Fresher & Experience(Technical Client Support)
- Qualification - BE/B.Tech/BSc in IT or MSC in IT.
- Excellent communication is a must-have.
- Comfortable with rotational night shifts (Work from office)
Benefits
- Cab Facilities.
- Night Allowance.
- PF
- Health Insurances
