Customer Support Manager
2 days ago
Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction. Position: Customer Support ManagerDepartment: Customer SupportReports to: Web Division ManagerTime zone: From 3:00 to 11:00 AM PST Within this role, leadership will be provided to a talented customer support team, ensuring every customer interaction reflects the company's mission to empower learners worldwide. A culture of excellence, continuous improvement, and customer-centric service will be fostered. Key Responsibilities: Team Leadership:Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment. Support Strategy:Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals. Process Improvement:Support processes will be assessed and refined for maximum efficiency and impact. Issue Resolution:Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service. Cross-Department Collaboration:Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services. Customer Feedback & Reporting:Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes. Ideal Background & Skills:Proven experience leading and managing customer support teams, preferably within the e-learning or technology sectors.Demonstrated success in improving support processes and elevating customer satisfaction.Strong proficiency in CRM systems and support tools.Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders.A collaborative approach and proven ability to work cross-functionally.Analytical mindset with confidence in using data to drive decisions and improvements. Impact of the Role: By providing exceptional leadership and strategic direction, this position plays a vital role in strengthening customer loyalty, enhancing the user experience, and supporting the company's growth and reputation for excellence. Candidates with a passion for delivering outstanding customer experiences and leading teams to success are encouraged to apply and contribute to an environment where customer care is always a top priority.
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Customer Support Specialist
1 week ago
Delhi, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
1 week ago
Delhi, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Manager
3 days ago
Delhi, Delhi, India Whitecollars Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCustomer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction. Position: Customer Support ManagerDepartment: Customer...
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Customer Support Manager
4 days ago
Delhi, India Whitecollars Full timeCustomer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction. Position: Customer Support ManagerDepartment: Customer...
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Customer Support Manager
1 week ago
Delhi, Delhi, India Whitecollars Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCustomer Support Manager Opportunity Lead, Inspire, and Elevate Customer ExperienceAn exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction.Position: Customer Support ManagerDepartment: Customer...
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Relationship Manager
1 week ago
Delhi, Delhi, India Tax Manager Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob Title: Relationship Manager - SalesLocation: Corporate Office - Naraina Vihar (Above Naraina Metro Station), New DelhiEmployment Type: Full-Time | PermanentIndustry: Financial Services | FintechSalary- 25k to 40kKey Responsibilities:Acquire and onboard new clients by understanding their tax and financial needs.Maintain strong client relationships through...
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Relationship Manager
2 days ago
New Delhi, India Tax Manager Full timeJob Title: Relationship Manager - Sales Location: Corporate Office - Naraina Vihar (Above Naraina Metro Station), New Delhi Employment Type: Full-Time | Permanent Industry: Financial Services | Fintech Salary- 25k to 40k Key Responsibilities: Acquire and onboard new clients by understanding their tax and financial needs. Maintain strong client relationships...
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Customer Support Manager
2 days ago
New Delhi, India Whitecollars Full timeCustomer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction. Position: Customer Support ManagerDepartment: Customer...
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Customer Service Support Manager
2 weeks ago
delhi, India MARS Cosmetics Full timeWe at MARS Cosmetics are hiring for a Customer Support Manager with basic requirements mentioned below: Job Title: Customer Support Manager Department: Customer Support Location: New Delhi (Head Office) – Netaji Subhash Place About MARS Cosmetics MARS Cosmetics is a well-known beauty brand based in New Delhi. We believe in innovation, diversity and making...
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Customer Service Support Manager
2 weeks ago
delhi, India MARS Cosmetics Full timeWe at MARS Cosmetics are hiring for a Customer Support Manager with basic requirements mentioned below: Job Title: Customer Support Manager Department: Customer Support Location: New Delhi (Head Office) – Netaji Subhash Place About MARS Cosmetics MARS Cosmetics is a well-known beauty brand based in New Delhi. We believe in innovation, diversity and making...
