Application Support Lead

14 hours ago

guwahati, India Jio Full time

Role: Application Support OperationsExperience: 8+Qualification: BE/B.Tech/MCA with 60%Role & Responsibility:Understanding the entire application lifecycle, and ensure smooth operations and maintenance. Should have working experience of managing a large scale enterprise deployment.Troubleshooting and Problem-Solving:Identifying and resolving application-related issues, including root cause analysis, is a core responsibility. Cloud Technologies:Familiarity with cloud platforms (RHOS / AWS / Azure / GCP) and their services relevant to application operations. Monitoring and Logging:Experience with application performance monitoring tools and logging systems for proactive issue detection. Security Best Practices:Understanding and implementing security measures to protect applications and data. Database Management:Knowledge of database concepts and management tools relevant to the applications supported.  Soft Skills:Team Leadership and Management:Ability to motivate, mentor, and manage a team of application support engineers. Communication Skills (Written & Verbal):Effectively communicating technical issues to both technical and non-technical audiences. Problem-Solving and Critical Thinking:Analyzing complex issues, identifying root causes, and developing effective solutions. Project Management:Managing application-related projects, including timelines, resources, and risk assessment. Time Management:Prioritizing tasks and managing time effectively to meet deadlines and service level agreements (SLAs). Adaptability:Adjusting to changing priorities and technologies in a dynamic environment. Conflict Resolution:Managing conflicts within the team and with other stakeholders. Interpersonal Skills:Building and maintaining positive working relationships with team members, other departments, and vendors. 

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