Customer Experience Specialist

3 days ago


ghaziabad, India beBeeQuality Full time

Customer Experience SpecialistThe ideal candidate will be responsible for driving excellence in customer interactions by ensuring quality monitoring, evaluation, and feedback.Create and maintain quality standards, scorecards, and performance metrics to measure service quality.Provide actionable feedback and coaching to enhance customer satisfaction and employee performance.Identify process inefficiencies and collaborate with team leads and training teams to implement improvements.Foster a culture of continuous improvement through regular calibration sessions.RequirementsBachelor's degree in any field.2–4 years of experience as a Customer Experience Specialist in customer-facing roles.Key Skills:In-depth knowledge of customer service processes and performance metrics.Experience with CRM and ticketing tools.



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