Highly Skilled Technical Account Specialist

3 days ago

visakhapatnam, India beBeeTechnical Full time

Key Account Technical LeadJob Overview:As a senior technical professional, you will be responsible for providing high-level support and expertise to our largest customers.Drive agreement and improvement across product and operations teams to enhance the broader customer experience.Lead-level support engineer working on important customer accounts.Provide advanced support and product expertise to our most strategic customers.You will be part of a growing team of specialists focused on improving our support capabilities, capacity, and quality for our largest customers. This role involves root cause analysis, debugging, and troubleshooting across various products, communicating with customers at an executive level on in-depth technical details, and solving complex tickets.To succeed in this role, you must have 8+ years of experience in Java support, software services, and system administration for a large end-user community. You should be familiar with multiple operating systems (e.g., Linux, OS X, Windows), Atlassian products, networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL, SQL databases, escalation handling, and working with enterprise customers.

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