Process Consultant
11 hours ago
HI CandidatePosition SummaryWe are looking for a detail-oriented and customer-focused Credit Card Chat Support associate. The role involves assisting customers with queries related to credit card applications, usage, billing, payments, disputes, and rewards—exclusively through live chat platforms. The ideal candidate should have strong written communication skills, a good understanding of Credit card operations, and the ability to handle multiple conversations simultaneously. You will be responsible for delivering prompt, accurate, and high-quality responses while ensuring customer satisfaction and maintaining compliance with policies.Job Description: Designation: Process ConsultantQualification : GraduateMinimum 2 years of international customer service experience supporting chat or mobile messaging channels.Excellent communication skills.Should be ok with night shift, Sat & Sunday weekly offTyping speed of at least 50 WPM with 90% accuracyQuick Navigation Ability, Web Savvy, Basic Troubleshooting KnowledgeMultitasking: Ability to Toggle Between Screens/Tools5 days working and 2 days off.Salary : Up to 5 LPAWork Location : Hyderabad2-way cab facility will be provided. Roles & Responsibilities: Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer.Enhance our customers’ experience by identifying opportunities to offer products based on Cardmembers’ needs.Meet and exceed quality goals, compliance regulations and productivity targets.Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.
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Process Consultant
1 day ago
bangalore, India Cognizant Full timeSIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. Develop the long-term ITSM/SIAM strategy aligned with business objectives...
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Process Consultant
2 days ago
Bangalore, India Cognizant Full timeSIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance - Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). - Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. - Develop the long-term ITSM/SIAM strategy aligned with business...
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PLM Process Consultant
6 days ago
bangalore, India Tata Technologies Full timeBusiness Process Modelling, PLM Consultant, Process mapping , Responsible for capturing stakeholder requirements, mapping 'As-Is' and 'To-Be' process , Blue Printing, understanding of PLM tools , As is To be, End to End plm understanding Additional- Business Process Modeling & Design
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PLM Process Consultant
7 days ago
Bangalore, India Tata Technologies Full timeBusiness Process Modelling, PLM Consultant, Process mapping , Responsible for capturing stakeholder requirements, mapping 'As-Is' and 'To-Be' process , Blue Printing, understanding of PLM tools , As is To be, End to End plm understanding Additional- Business Process Modeling & Design
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Process Consultant
2 days ago
bangalore, India Cognizant Full timeSIAM/ITSM Process Consultant Roles & ResponsibilitiesStrategic Design & GovernanceLead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management).Act as the organization's SME for ITSM process design across a multi-vendor ecosystem.Develop the long-term ITSM/SIAM strategy aligned with business objectives and...
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Process Consultant
4 hours ago
bangalore, India The HIRD Full timeHI Candidate! Position Summary We are looking for a detail-oriented and customer-focused Credit Card Chat Support associate. The role involves assisting customers with queries related to credit card applications, usage, billing, payments, disputes, and rewards—exclusively through live chat platforms. The ideal candidate should have strong written...
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Process Consultant
3 days ago
bangalore district, India Cognizant Full timeSIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. Develop the long-term ITSM/SIAM strategy aligned with business objectives...
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Process Consultant
2 days ago
Bangalore Division, India Cognizant Full timeSIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. Develop the long-term ITSM/SIAM strategy aligned with business objectives...
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Process Consultant
2 days ago
Bangalore Urban, India Cognizant Full timeSIAM/ITSM Process Consultant Roles & Responsibilities Strategic Design & Governance Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management). Act as the organization's SME for ITSM process design across a multi-vendor ecosystem. Develop the long-term ITSM/SIAM strategy aligned with business objectives...
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Business Process Management Consultant
1 week ago
bangalore, India Tata Consultancy Services Full timeGreetings from TATA Consultancy Services!! Thank you for expressing your interest in exploring a career possibility with the TCS Family.About the CompanyTata Consultancy Services is a leading global IT services, consulting, and business solutions organization. Our mission is to help customers achieve their business objectives by providing innovative,...
