Financial Services Talkdesk IVR Expert
4 days ago
Job Title: Expert Talkdesk IVR Configuration SpecialistWe are seeking a skilled expert-level Talkdesk Consultant to configure, optimize, and enhance our Talkdesk IVR and Studio workflows for a financial-services call center.ResponsibilitiesDesign, build, and optimize Talkdesk IVR / Studio flows, including multi-level menu structures and dynamic routing.Configure queues, skills, ring-groups, callback flows, SLAs, and call-handling automation.Integrate Talkdesk with CRM / case-management systems (API, webhooks, data actions).Build workflows for financial-services use cases such as payments, claims, status updates, collections, and compliance routing.Implement call recording, consent prompts, regulatory messaging, and audit-ready routing.Conduct testing, troubleshoot call logic, and provide technical documentation and handoff.Requirements5+ years hands-on experience with Talkdesk IVR, Studio, routing, and CX platform configuration.Strong knowledge of call center operations, especially BFSI, collections, or financial-services environments.Experience with APIs, scripting, webhooks, and integrations (Talkdesk Data Actions).Expertise in call-flow logic, queue management, SLAs, and real-time metrics.Ability to work independently, deliver fast, and support U.S. business hours when needed.Nice to HaveExperience with PCI-compliant payment IVRs.Familiarity with Genesys/Five9/Amazon Connect.Previous work with asset recovery, loan servicing, or financial compliance flows.
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vijayawada, India beBeeImplementation Full timeJob Title: Technical Support and Implementation SpecialistAbout the Role:We are seeking a skilled Technical Support and Implementation Specialist to join our team. As a Technical Support and Implementation Specialist, you will be responsible for providing Level 2 technical support for Talkdesk platform incidents and service requests.Key...
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Financial Expert
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Senior Financial Expert
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Cloud Contact Center Transformation Expert
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Senior Finance Expert
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Chief Operations Officer
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vijayawada, India beBeeOperationsExpert Full timeAs a seasoned operations expert, this role oversees large-scale financial services engagements. Key responsibilities include managing teams of up to 500 people and delivering high-quality services at optimized costs.This position requires a minimum of 18 years of operational experience, with at least 5 years leading operations and 8 years managing a team of...
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Financial Expert
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vijayawada, India beBeeInvestment Full timeAbout Our Team:We are seeking a skilled Junior Financial Analyst to join our team. As a Junior Financial Analyst, you will be responsible for analyzing financial data and providing insights that drive business growth.In this role, you will work closely with our investment team to identify opportunities and develop strategies for investing in the Indian...
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Hiranandani Financial Services
3 weeks ago
Vijayawada, India Hiranandani Financial Services Full timeRole & Identify, recommending and empaneling efficient third-party agencies with relevant expertise to handle fraud detection and investigations.- Closely monitoring the verifications of loan documents both pre and post-disbursement, as well as sample verification, by third party Monitoring the cost of vendors on month-to-month basis to ensure optimal...
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Financial Expert
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