Manager - Retail Store Operations

2 weeks ago


india Vodafone Idea Limited Full time

RoleStore ManagerJob Level/ Designation M1Function / DepartmentRetail LocationJalandharJob PurposeDrive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) Execute marketing promotions, display and store experience schemesComply to all HSW guidelines and impart knowledge about HSW Key Result Areas/AccountabilitiesSalesAchieve TNPS & EQ.Deliver revenue targets for the storeIncrease revenue per footfall by aiding customers' purchase decisionsDriving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a storeEnsure and monitor quality of acquisition through the storeRoIAchieve profitability (Return on investment) targets for the storeMinimize losses from pilferage (wastage) and shrinkage (unidentified losses)Customer ServiceManage higher retention and achieve customer satisfaction for walk-in customersStore ManagementEnsure adherence to store processes in terms of documentation and systemsEnsure infrastructure / store upkeep Maintain availability of stock at the store while adhering to normsEnsure appropriate product placement & displays at storeCore Competencies, Knowledge, ExperienceGood communication skillsAwareness on technology advancements & new digital product knowledge Continuous Learning & Empowering TalentBuilding Team CommitmentLeads Decision Making & Delivering ResultsProducts, Services and Technology Knowledge - ConsumerSales Planning and ForecastingProblem SolvingMust have technical / professional qualifications• Essential : Graduation - Regular• Desired :  post - graduation in business management/MBA• work ex: 1 - 4 years• Experience of retail store and customer relationship management• Revenue Target achievement and cost management.


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