Senior Client Support Specialist

15 hours ago

bangalore, India beBeeCustomerService Full time

**Job Title:** Senior Client Support SpecialistJob Description:We are seeking an experienced Senior Client Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service to our clients through various communication channels.Required Skills and Qualifications:Strong problem-solving skills with the ability to analyze complex issues and provide effective solutions.Excellent written and verbal communication skills with the ability to articulate technical information in a clear and concise manner.Ability to work independently and as part of a team to achieve business objectives.Benefits:As a Senior Client Support Specialist, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You will also have access to ongoing training and development opportunities to help you grow your career.Key Responsibilities:Handle inbound customer queries via chat, call, and email across multiple platforms.Resolve issues quickly while maintaining high-quality service standards.Log and track all interactions using CRM and internal tools.Follow up on pending or escalated issues until closure.Communicate clearly and professionally with empathy and patience.Share actionable feedback with team leads to improve internal processes.Meet key metrics — response time, resolution rate, and customer satisfaction.

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