IGT Solutions | Team Lead BPO Background
5 days ago
Role: Team Leader - BPO Background
Location: Gurugram
Flexible for 24*7 environment
5 days working
Must Have : Airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels.
Roles and Responsibilities
Manage team of 15 20 Team Members
Managing Team Performance Productivity // Quality // Shrinkage // Attrition
Coaching new team members
Review processes and come up with recommendation which can help to improve overall performance / CSAT
Identify TNI and bridge process gaps
Weekly monitoring and coaching to team members
Floor support and handling escalations
Manage and achieve IC targets
Maintain AHT levels as per the given targets for different tenure bucket
Basic knowledge of computers and MS excel
we need International Process handling exp
Experience in handling a team and ability to manage team members and subordinates - Preferred
Strong supervisory skills
Excellent written and verbal communication skills in English
Organized and Methodical
IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.
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Team Lead BPO Background
5 days ago
Gurugram, India IGT Solutions Full timeRole: Team Leader - BPO BackgroundLocation: GurugramFlexible for 24*7 environment5 days workingMust Have : Airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels.Roles and ResponsibilitiesManage team of 15 20 Team MembersManaging Team Performance Productivity // Quality // Shrinkage //...
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Team Lead BPO Background
4 days ago
Gurugram, India IGT Solutions Full timeRole: Team Leader - BPO BackgroundLocation: GurugramFlexible for 24*7 environment5 days workingMust Have : Airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels.Roles and ResponsibilitiesManage team of 15 20 Team MembersManaging Team Performance Productivity // Quality // Shrinkage //...
-
Team Lead BPO Background
4 days ago
Gurugram, India IGT Solutions Full timeRole: Team Leader - BPO Background Location: Gurugram Flexible for 24*7 environment 5 days working Must Have : Airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. Roles and Responsibilities Manage team of 15 20 Team Members Managing Team Performance Productivity // Quality //...
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IGT Solutions | Team Lead
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gurugram, India IGT Solutions Full timeJob Title: Team Lead About IGT:IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM...
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Gurugram, India IGT Solutions Full timeJob Title: Team Lead About IGT:IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM...
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Gurugram, India IGT Solutions Full timeJob Title: Team Lead About IGT: IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM...
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