Team Lead BPO Background

4 days ago


Gurugram, India IGT Solutions Full time

Role: Team Leader - BPO Background

Location: Gurugram

Flexible for 24*7 environment

5 days working


Must Have : Airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels.


Roles and Responsibilities

Manage team of 15 20 Team Members

Managing Team Performance Productivity // Quality // Shrinkage // Attrition

Coaching new team members

Review processes and come up with recommendation which can help to improve overall performance / CSAT

Identify TNI and bridge process gaps

Weekly monitoring and coaching to team members

Floor support and handling escalations

Manage and achieve IC targets

Maintain AHT levels as per the given targets for different tenure bucket

Basic knowledge of computers and MS excel

we need International Process handling exp

Experience in handling a team and ability to manage team members and subordinates - Preferred

Strong supervisory skills

Excellent written and verbal communication skills in English

Organized and Methodical


IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.



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