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IGT Solutions | Process Associate | gurugram

2 months ago

gurugram, India IGT Solutions Full time

About IGT

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.


Role & responsibilities:

1) Manage Inbound Calls

2) Provide Customer Care Support

3) Respond to customer inquiries regarding travel, including airlines.

4)Prior experience into email writing (Back office)


Preferred candidate profile

1) Undergraduate with1 year of experience in customer service.

2) Graduate with minimum 6 months experience.


Perks and Benefits

1) Rotational shifts & off

2) Attractive incentives

3) 6 days working


Transport Facility

One Side Transport

Walk-In Interview - Deeksha. Bhatia


Please include the name 'Deeksha Bhatia' on the CV.

Position: Customer Success Associate


Sector: BPO/Call Centre

Division: Customer Success, Service & Operations


Job Status: Full-time, Permanent

Role Classification: Customer Success


Qualifications

Undergraduate: Any Graduate