Channel Support Manager
1 week ago
Channel Support (Operation & Support)
KEY RESPONSIBILITIES AND ACCOUNTABILITY
- Manage day-to-day operations for channel partners over calls and emails, including account opening, modification, DRF settlement, banking, issue resolution, and escalations.
- Act as the primary point of contact for channel partners, providing timely and effective communication on updates, changes, and support issues.
- Track and analyze key performance metrics related to channel operations; identify trends and areas for improvement.
- Assist in onboarding new partners and provide ongoing training to ensure they are well-equipped to utilize company resources and tools.
- Handle technical and operational inquiries from channel partners, coordinating with internal teams as needed to resolve complex issues.
- Maintain comprehensive records of partner interactions, issues, and resolutions to build a knowledge base for future reference.
- Ensure all operational processes comply with company policies and industry standards, maintaining high levels of service quality.
- Registration & Cancellation
- Prepare Management MIS
Skills-
- Any graduate or Post graduate with 2 to 3year of experience in franchisee support
- Great interpersonal skills should be confident & should have high energy levels.
- Should possess strong networking & relationship building skills.
- Good communication skill and good experience of MS office related tools.
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