Technical Support Specialist

1 week ago

kanpur, India beBeeHelpDesk Full time

Help Desk Analyst RoleWe are seeking a skilled and dedicated individual to fill the role of Help Desk Analyst. As a Help Desk Analyst, you will provide technical assistance to users via phone, email, chat, or ticketing system as first response.Key Responsibilities:Provide timely and effective technical assistance to users via multiple channels.Monitor and supervise IT systems to identify potential issues.Diagnose and resolve incidents, requests, or inquiries in a professional manner.Evaluate and escalate unresolved incidents to higher support levels according to established protocols.Log all incidents, service requests, and actions in the IT Service Management system.Track and follow up on open tickets until resolution and closure.Maintain accurate documentation of incidents, troubleshooting steps, and known errors.Contribute to the development of knowledge base articles and standard operating procedures.Analyze recurring issues and propose preventive solutions to improve overall service delivery.Ensure Service Level Agreement compliance and high-quality service delivery standards.Requirements:Excellent communication and interpersonal skills.Strong problem-solving and analytical thinking abilities.Ability to work under pressure and manage multiple tasks simultaneously.Collaborate with other support teams to achieve shared goals.High attention to detail and accuracy in documentation.Relevant vocational training or Bachelor's degree in Computer Science, Information Systems, or related field.Proficiency in ticketing tools, such as Jira Service Desk, is an asset.Minimum 2-3 years of experience in a similar role.

  • Expert Technical Support Specialist

    7 days ago

    kanpur, India beBeeTechnical Full time

    As a Senior Technical Support Specialist, you will provide expert technical support and product knowledge to our customers.You will work collaboratively with other team members worldwide to enhance customer experience and have a global impact on processes, products, and teams.Responsibilities include:Conducting root cause analysis, debugging, and...

  • Sales & Distribution Technical Support Specialist

    6 days ago

    kanpur, India beBeeSupport Full time

    Job Title:Oracle Technical Support Specialist – Sales & DistributionDuration:Contract PositionExperience:7+ Years of Experience RequiredLocation:Remote Work OpportunityKey Skills and Qualifications:Proven experience in Oracle E-Business Suite R12 Technical Support, with a focus on Supply Chain and Manufacturing domains.Hands-on experience with SQL, PL/SQL,...

  • EBS R12 Technical Support Specialist

    1 week ago

    kanpur, India beBeeTechnical Full time

    We are seeking a highly skilled Oracle EBS R12 Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance and resolving production issues across multiple Supply Chain and Manufacturing modules.The ideal candidate will have strong experience in Oracle EBS R12 technical...

  • Online Customer Support Specialist

    1 day ago

    kanpur, India beBeeCustomerService Full time

    Job OverviewThe On-line Service Specialist role is a dynamic position that involves providing timely and effective support to customer technical queries received from the Australian market. The ideal candidate will possess excellent communication skills, a good knowledge of electrical and electronic products, specifically solar inverters.The key...

  • Technical Service Specialist

    6 days ago

    kanpur, India beBeeSpecialist Full time

    Job Role:Technical Service SpecialistWe are seeking a highly skilled and experienced professional to join our team as a Technical Service Specialist. This role involves providing technical support to customers, ensuring prompt resolution of issues, and driving product knowledge within the region.Key Responsibilities:Provide expert technical advice to...

  • Support Specialist

    7 days ago

    kanpur, India beBeeSupport Full time

    Support Specialist - End User ComputingWe are seeking an experienced professional to join our team as a support specialist for end user computing. As a remote specialist, you will be responsible for assisting users with day-to-day application issues, deploying applications, managing printers, and troubleshooting antivirus policies.Required experience...

  • Technical Network Solutions Specialist

    6 days ago

    kanpur, India beBeeTelecom Full time

    Key ResponsibilitiesWe are seeking a telecom network specialist to provide technical expertise and support our Pre-Sales and Delivery teams. This role requires strong knowledge of IP/MPLS, including L2/L3 VPNs, Segment Routing, QoS, and Traffic Engineering.Key Duties:Collaborate with Sales and Solution Architects to design solutions for telecom...

  • Global Technical Support Specialist

    1 week ago

    kanpur, India beBeeTechnical Full time

    Global Technical Support ProfessionalWe are seeking multiple professionals to support global SaaS products, enterprise applications, and IT systems. These long-term, fully remote freelance roles are ideal for individuals who excel at troubleshooting, customer interaction, application support, and technical analysis across L1 and L2 environments.Key...

  • Remote Customer Support Specialist

    4 days ago

    Kanpur, India beBeeCustomer Full time

    Customer Support Specialist - Remote OpportunityWe are seeking a highly skilled Customer Support Specialist to join our team in a remote capacity. As a Customer Support Specialist, you will be responsible for providing world-class customer support to our US-based clients.This is a contract position ideal for professionals who are fluent in English,...

  • Global Trading Support Specialist

    1 week ago

    kanpur, India beBeePlatform Full time

    We're seeking a skilled Platform Support Specialist to join our global team. As a key member, you will be responsible for delivering exceptional support to traders worldwide.This is a technical product-centric support role where you'll work directly with the founder-led team to handle real-time user queries, troubleshoot issues, and ensure seamless platform...