Senior Salesforce Administrator

2 days ago

bangalore, India Avance Clinical Full time

Who are we?

We’re Avance Clinical a Contract Research Organisation. We offer specialised services supporting drug development for the pharmaceutical and biotechnology industry. We have a rich history in this area with our founding roots dating back to the 1980’s. If you already work in this industry you’ll know that we are experts in our field.

Why should you join Avance Clinical?

We appreciate that our most important asset is our people. We offer a fun, friendly work environment and a culture that values honesty and respect. We have a strong sense of team. We genuinely appreciate each individual but recognize the collective when achieving success.

We are committed to creating a flexible work environment for our people by supporting them to balance their work commitments and personal needs, both now and into the future.

Core Responsibilities:

- Provisioning of user accounts, licensing, roles and permission across business systems and monitoring our usage ensuring we do not exceed our license allocations.
- Own the issue management process for business systems as directed by the Salesforce Platform Lead. Managing support requests from inception, triage, allocation and resolution. Be the point of contact and communication for issues escalated both internally and to our partners ensuring end users are updated regularly.
- Develop/maintain new Lightning components and APEX codes
- Support Sales teams with Sales Cloud set up and management
- Support the control and quality of the data within assigned business systems
- Setup and develop dashboards and reports as required within business systems
- Identify suitable system enhancements and feed them into the tracking and prioritization process, advocate on behalf of users
- Participate in User Acceptance Testing, executing tests, feeding back results and advocating the customer experience.
- Develop and maintain documentation on Avance business processes and system architecture.
- Work with cross functional teams to gather requirements, write user stories and advocate prioritization of user stories
- Support the Salesforce Platform Lead in training and development of Avance employees
- Support the Salesforce Platform Lead in development and maintenance of user documentation
- May be required to work in US EDT time zone

Qualifications, Skills and Experience

- 5 years experience working in Certinia and Salesforce
- Certified Salesforce Administrator, PSA System Administrator (at minimum)
- Experience working within and building out an Agile system development framework
- Prior experience in supporting or leading systems implementations
- Possess excellent interpersonal and communication skills
- Can build and maintain positive relationships with management and peers
- Ability to work independently or in a cross functional team environments
- Display strong analytical and problem-solving skills

please send your CV to ramya.yadehalli@avancecro.com

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