Senior Salesforce System Administrator

1 month ago

Bangalore, India Avance Clinical Full time

Job Title: Salesforce System Administrator

Job Summary:

Avance Clinical is a Contract Research Organisation that offers specialized services supporting drug development for the pharmaceutical and biotechnology industry. We are seeking a highly skilled Salesforce System Administrator to join our team.

Key Responsibilities:

  • Administering roles, licenses, and functions within Avance's business systems
  • Troubleshooting day-to-day issues related to the system
  • Collaborating with other team members to support user adoption and identify enhancement opportunities
  • Provisioning user accounts, licensing, roles, and permissions across business systems
  • Managing support requests from inception to resolution
  • Developing and maintaining new Lightning components and APEX codes
  • Supporting Sales teams with Sales Cloud setup and management
  • Supporting the control and quality of data within assigned business systems
  • Setting up and developing dashboards and reports as required
  • Identifying suitable system enhancements and feeding them into the tracking and prioritization process
  • Participating in User Acceptance Testing and advocating for the customer experience
  • Developing and maintaining documentation on Avance business processes and system architecture
  • Working with cross-functional teams to gather requirements and advocate prioritization of user stories
  • Supporting the Salesforce Platform Lead in training and development of Avance employees
  • Supporting the Salesforce Platform Lead in development and maintenance of user documentation

Requirements:

  • 5 years of experience working in Certinia and Salesforce
  • Certified Salesforce Administrator and PSA System Administrator
  • Experience working within and building out an Agile system development framework
  • Prior experience in supporting or leading systems implementations
  • Excellent interpersonal and communication skills
  • Ability to work independently or in a cross-functional team environment
  • Strong analytical and problem-solving skills

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