Business Systems Specialist

1 week ago


india beBeeServicenow Full time

Job OverviewWe are seeking an accomplished ServiceNow Specialist to spearhead workflow development, process automation, data handling, and AI-driven training data preparation.Key Responsibilities:Create and enhance workflows, incidents, cases, SLAs, and request management solutions.Develop configurations in various ServiceNow modules including CSM, ITSM, HRSD.Author structured datasets for AI model training and other automation purposes.Data Handling & Processes:Design and implement data analysis and validation techniques using SQL.Map business processes into ServiceNow enterprise frameworks.Integrations & Scripting:Leverage JavaScript, Business Rules, UI Policies, and Flow Designer to drive integrations and scripting.Utilize APIs (REST/SOAP) for seamless integration with other systems.Collaboration:Work collaboratively with product managers, customers, and cross-functional teams.Participate in Agile ceremonies to ensure alignment and effective collaboration.Required skills include 4-6 years of ServiceNow experience, 2+ years of hands-on experience with CSM or HRSD, strong knowledge of workflows, SLAs, cases, and data structures, as well as proficiency in JSON authoring and SQL. A good understanding of prompt-engineering concepts is also essential.



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