ServiceNow Architect
3 days ago
ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications. Responsibilities Architecture & Design Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules, including: Pre-Sales: Lead/Opportunity Management integration, Customer Onboarding, Entitlement Management. Post-Sales: Case Management, Knowledge Management, Contract/SLM, Field Service, Renewals. Design integrations with CRM (Salesforce, MS Dynamics) for seamless pre-sales to post-sales transitions. Ensure alignment of architecture with enterprise standards, scalability, and compliance. Pre-Sales Enablement Collaborate with sales and solution teams to demonstrate CSM capabilities to clients. Translate business requirements into solution blueprints across the customer lifecycle. Develop prototypes, architecture diagrams, and effort estimates that cover both pre- and post-sales use cases. Post-Sales Delivery Oversee implementations of ServiceNow CSM modules with focus on customer experience & service quality. Guide delivery teams on workflows, data models, integrations, and security design. Act as an escalation point for complex technical issues during post-sales delivery. Collaboration & Leadership Partner with client architects, technical leads, and internal cross-functional teams. Provide thought leadership in designing customer engagement workflows end-to-end. Mentor developers and junior architects, building a strong CSM capability within the team.
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ServiceNow Architect
3 days ago
Sahibzada Ajit Singh Nagar, India Digivance Solution Full timeDescription :Position : ServiceNow Architect - CSM (Pre-Sales & Post-Sales).Location : Mohali, India | Shift : 4 PM - 1 AM |.On-site | Full-time.Role Summary :We are hiring a ServiceNow Architect with strong expertise in Customer Service Management (CSM).The role involves designing and delivering scalable ServiceNow solutions across Pre-Sales (lead,...
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ServiceNow Architect
1 day ago
Sahibzada Ajit Singh Nagar, India Skyleaf Consultants LLP Full timeServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals....
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ServiceNow Architect
3 days ago
Sahibzada Ajit Singh Nagar, India Skyleaf Consultants LLP Full timeServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals....
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ServiceNow Architect
3 days ago
Sahibzada Ajit Singh Nagar, India Skyleaf Consultants LLP Full timeServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals....
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ServiceNow Architect
3 days ago
Sahibzada Ajit Singh Nagar, India Aksh Staffing Agency Full timeJob Title : ServiceNow Architect CSM (Pre-Sales & : Mohali Level : Lead (8+ years in ServiceNow, 3+ years as Type: Overview :We are seeking a highly experienced ServiceNow Architect with expertise in Customer Service Management (CSM) across Pre-Sales and Post-Sales lifecycle. The role involves designing scalable architectures, leading implementations, and...
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ServiceNow Architect
2 weeks ago
Sahibzada Ajit Singh Nagar, India C G Vak Softwares & Exports Limited Full timeDescription :Role Overview :We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeysfrom lead capture and onboarding, to...
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ServiceNow Architect
6 days ago
Sahibzada Ajit Singh Nagar, India MPowerment Resources LLP Full timeLocation : Mohali, India | Work Mode : Full-time, On-site | Shift : 4 PM 1 AM | Budget : ?30 LPAAbout the Role : We are seeking an experienced ServiceNow Architect with deep expertise in Customer Service Management (CSM), specifically across Pre-Sales and Post-Sales lifecycle modules. You will lead the design and implementation of scalable ServiceNow...
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Digital Technology Architect
1 day ago
Sahibzada Ajit Singh Nagar, India Skyleaf Consultants LLP Full timeServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals....
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Servienow Architect presales
1 week ago
Sahibzada Ajit Singh Nagar, Mohali, Punjab, India bizquad technologies Full timeServiceNow Architect - CSM (Pre-Sales & Post-Sales) Location: Mohali, India | Full-time, On-site Shift: 4 pm-1 am Role Overview Key Responsibilities Architecture & Design Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules, including: Pre-Sales: Lead/Opportunity Management integration, Customer Onboarding,...
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Sahibzada Ajit Singh Nagar, India Soft Prodigy System Solutions (P) Limited Full timePosition Overview :We are seeking an experienced Senior ServiceNow Developer to join our team and contribute to building scalable, efficient, and innovative solutions on the ServiceNow platform.The ideal candidate will have strong technical expertise, hands-on development experience, and the ability to translate business requirements into functional...
