ServiceNow Architect

3 weeks ago


Sahibzada Ajit Singh Nagar, India MPowerment Resources LLP Full time

Location : Mohali, India | Work Mode : Full-time, On-site | Shift : 4 PM 1 AM | Budget : ?30 LPA

About the Role :

We are seeking an experienced ServiceNow Architect with deep expertise in Customer Service Management (CSM), specifically across Pre-Sales and Post-Sales lifecycle modules. You will lead the design and implementation of scalable ServiceNow architectures that streamline the entire customer journeyfrom lead capture and onboarding to contract management, case resolution, and renewals.

This role requires strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications. You will collaborate with leadership, clients, and delivery teams to drive innovation in customer experience.

Key Responsibilities :

Architecture & Design :

- Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules.

- Pre-Sales : Lead/Opportunity Management integration, Customer Onboarding, Entitlement Management.

- Post-Sales : Case Management, Knowledge Management, Contract/SLM, Field Service, Renewals.

- Design integrations with CRM systems (Salesforce, MS Dynamics) for seamless pre-sales to post-sales transitions.

- Ensure architecture aligns with enterprise standards, scalability, and compliance.

Pre-Sales Enablement :

- Collaborate with sales and solution teams to showcase CSM capabilities to clients.

- Translate business requirements into solution blueprints across the customer lifecycle.

- Develop prototypes, architecture diagrams, and effort estimates for both pre- and post-sales scenarios.

Post-Sales Delivery :

- Oversee CSM module implementations focusing on customer experience and service quality.

- Guide delivery teams on workflows, data models, integrations, and security design.

- Serve as an escalation point for complex technical issues during post-sales delivery.

Collaboration & Leadership :

- Partner with client architects, technical leads, and cross-functional teams.

- Provide thought leadership in designing end-to-end customer engagement workflows.

- Mentor developers and junior architects, building strong CSM capability within the team.

Qualifications & Skills :

Experience : 8+ years in ServiceNow, with at least 3+ years as an Architect.

Technical Expertise :

- Strong hands-on experience in ServiceNow CSM (Pre-Sales & Post-Sales lifecycle).

- Expertise in ServiceNow architecture, data modeling, Flow Designer, IntegrationHub, REST/SOAP integrations.

- Experience with other SN modules (ITSM, ITOM, HRSD, FSM) is a plus.

Certifications (preferred/must-have) :

- ServiceNow Certified Technical Architect (CTA) or equivalent experience.

- Certified Implementation Specialist - CSM (CIS-CSM).

- ServiceNow CSA (System Administrator).

- Relevant micro-certifications (e.g., Customer Service Management, IntegrationHub).

Soft Skills : Strong communication, consulting, and stakeholder management skills; ability to bridge business requirements with technical execution.

Education : Degree in Computer Science, Engineering, or related field


(ref:hirist.tech)
  • ServiceNow Architect

    3 weeks ago


    Sahibzada Ajit Singh Nagar, India Digivance Solution Full time

    Description :Position : ServiceNow Architect - CSM (Pre-Sales & Post-Sales).Location : Mohali, India | Shift : 4 PM - 1 AM |.On-site | Full-time.Role Summary :We are hiring a ServiceNow Architect with strong expertise in Customer Service Management (CSM).The role involves designing and delivering scalable ServiceNow solutions across Pre-Sales (lead,...

  • Servicenow Architect

    3 weeks ago


    Sahibzada Ajit Singh Nagar, India Sourcebae Full time

    Job Title: ServiceNow Architect Location: Mohali, India Employment Type: Full-Time (FTE) Shift: 4 PM – 1 AM Role Overview: We are seeking a ServiceNow Architect to join our Mohali team. This full-time, on-site role involves architectural design, software development, integration, and project management. The architect will collaborate closely with...

  • Servicenow Architect

    3 weeks ago


    Sahibzada Ajit Singh Nagar, India Sourcebae Full time

    Job Title: ServiceNow Architect Location: Mohali, India Employment Type: Full-Time (FTE) Shift: 4 PM – 1 AMRole Overview: We are seeking a ServiceNow Architect to join our Mohali team. This full-time, on-site role involves architectural design, software development, integration, and project management. The architect will collaborate closely with Solution...

  • Servicenow Architect

    3 weeks ago


    Sahibzada Ajit Singh Nagar, India Sourcebae Full time

    Job Title: ServiceNow Architect Location: Mohali, India Employment Type: Full-Time (FTE) Shift: 4 PM – 1 AMRole Overview: We are seeking a ServiceNow Architect to join our Mohali team. This full-time, on-site role involves architectural design, software development, integration, and project management. The architect will collaborate closely with Solution...

  • Servicenow Architect

    3 weeks ago


    Sahibzada Ajit Singh Nagar, India Sourcebae Full time

    Job Title: ServiceNow Architect Location: Mohali, India Employment Type: Full-Time (FTE) Shift: 4 PM – 1 AMRole Overview: We are seeking a ServiceNow Architect to join our Mohali team. This full-time, on-site role involves architectural design, software development, integration, and project management. The architect will collaborate closely with Solution...

  • ServiceNow Architect

    3 weeks ago


    Sahibzada Ajit Singh Nagar, India Infinity Career Edge Full time

    Role Overview :We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeysfrom lead capture and onboarding, to contract management,...

  • ServiceNow Architect

    4 weeks ago


    Sahibzada Ajit Singh Nagar, India Talent Velocity Full time

    Job Title : ServiceNow ArchitectLocation : Mohali, India (On-site)Experience : 7+ yearsEmployment Type : Full-TimeNotice Period : 0-30 Days maxAbout the Role :We are seeking an experienced ServiceNow Architect to join our team in Mohali. As a key member of our technology division, you will be responsible for designing, developing, and integrating ServiceNow...

  • ServiceNow Architect

    3 weeks ago


    Sahibzada Ajit Singh Nagar, India Aksh Staffing Agency Full time

    Job Title : ServiceNow Architect CSM (Pre-Sales & : Mohali Level : Lead (8+ years in ServiceNow, 3+ years as Type: Overview :We are seeking a highly experienced ServiceNow Architect with expertise in Customer Service Management (CSM) across Pre-Sales and Post-Sales lifecycle. The role involves designing scalable architectures, leading implementations, and...