Servienow Architect presales
3 days ago
ServiceNow Architect - CSM (Pre-Sales & Post-Sales)
Location: Mohali, India | Full-time, On-site
Shift: 4 pm-1 am
Role Overview
Key Responsibilities
Architecture & Design
Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules, including:
Pre-Sales: Lead/Opportunity Management integration, Customer Onboarding, Entitlement Management.
Post-Sales: Case Management, Knowledge Management, Contract/SLM, Field Service, Renewals.
Design integrations with CRM (Salesforce, MS Dynamics) for seamless pre-sales to post-sales transitions.
Ensure alignment of architecture with enterprise standards, scalability, and compliance.
Pre-Sales Enablement
Collaborate with sales and solution teams to demonstrate CSM capabilities to clients.
Translate business requirements into solution blueprints across the customer lifecycle.
Develop prototypes, architecture diagrams, and effort estimates that cover both pre
- and post-sales use cases.
Post-Sales Delivery
Oversee implementations of ServiceNow CSM modules with focus on customer experience & service quality.
Guide delivery teams on workflows, data models, integrations, and security design.
Act as an escalation point for complex technical issues during post-sales delivery.
Collaboration & Leadership
Partner with client architects, technical leads, and internal cross-functional teams.
Provide thought leadership in designing customer engagement workflows end-to-end.
Mentor developers and junior architects, building a strong CSM capability within the team.
**Qualifications**:
Technical Expertise
Strong hands-on experience in ServiceNow CSM with specialization in Pre-Sales and Post-Sales lifecycle modules.
Solid background in ServiceNow architecture, data modeling, Flow Designer, IntegrationHub, and REST/SOAP integrations.
Experience with other SN modules (ITSM, ITOM, HRSD, FSM) is a plus.
Certifications (preferred/must-have)
ServiceNow Certified Technical Architect (CTA) or equivalent experience.
Certified Implementation Specialist - CSM (CIS-CSM).
ServiceNow CSA (System Administrator).
Relevant micro-certifications (e.g., Customer Service Management, IntegrationHub, Application Portfolio Mgmt).
Other Skills
8+ years in ServiceNow, with at least 3+ years as an Architect.
Strong communication, consulting, and stakeholder management skills.
Ability to bridge business requirements with technical execution.
Degree in Computer Science, Engineering, or related field.
Why Join Us
Lead enterprise-scale CSM implementations with focus on customer lifecycle transformation.
Opportunity to design end-to-end architectures spanning pre-sales, onboarding, support, and renewals.
Work directly with leadership and global clients to drive innovation in customer experience.
**Job Types**: Full-time, Permanent
Pay: ₹4,000,000.00 - ₹4,500,000.00 per year
Work Location: In person
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