Lead Customer Experience Advocate

2 weeks ago

surat, India beBeeCustomerService Full time

Senior Customer Service Representative Job SummaryWe are seeking a highly skilled and dedicated Senior Customer Service Representative to excel in delivering exceptional customer experiences. The ideal candidate will possess excellent communication skills, be empathetic, and professional in all interactions.Main Responsibilities:Communicate with customers via phone, email, and chat, providing personalized support and solutions.Identify customer concerns and resolve issues efficiently, ensuring first-contact resolution whenever possible.Maintain a deep understanding of our products or services to answer customer queries accurately.Accurately record customer interactions, transactions, and issues in the CRM system.Analyze complex situations, think critically, and take proactive steps to resolve issues.Adhere to industry regulations, company policies, and ethical standards, ensuring customer data privacy and security.Requirements:Customer Support: Strong customer support skills and experience.Problem-Solving: Excellent problem-solving and analytical skills.Communication: Excellent verbal and written communication skills.CRM Systems: Experience with CRM systems and contact center technologies.Education: A bachelor's degree or higher in a related field is preferred.

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