
Customer Care Lead
3 hours ago
Job description:About Potafo:At Potafo, our mission is simple — delighting customers every single day. As Kerala’s fastest-growing quick-commerce and food-tech brand, we believe our customer care team is the voice and heart of the company. To lead this critical function, we’re looking for a Customer Care Head who can inspire, manage, and elevate the customer support experience at scale.What You’ll DoLead the TeamManage, mentor, and motivate a growing customer care team.Create duty schedules and assign responsibilities for smooth 24/7 coverage.Train & DevelopConduct regular training sessions to upskill agents on product knowledge, communication, and problem-solving.Build a strong service culture within the team.Drive Service ExcellenceEnsure SLAs (response time, resolution rate, CSAT) are consistently met.Handle escalations and provide quick, customer-first resolutions.Listen to CustomersCollect and track customer feedback across all channels.Identify pain points and initiate process improvements.Analyze & ReportReview customer care data (tickets, calls, chats, & complaints).Present insights to leadership and recommend actionable strategies.Collaborate Cross-FunctionallyWork with Operations, Tech, and Marketing teams to resolve recurring issues.Align customer experience goals with business objectives.What You’ll Need3–5 years of experience in customer service, with at least 2 years in a team leadership role.Excellent communication and conflict-resolution skills.Proven ability to manage teams, duty rosters, and performance targets.Analytical mindset with experience in data-driven decision-making.Hands-on knowledge of CRM or ticketing tools.Strong ownership attitude and ability to thrive in a fast-paced environment.What You’ll GetCompetitive salary + performance incentives.End-to-end ownership of the customer care vertical.Opportunity to shape the customer experience strategy of a fast-growing food-tech brand.A youthful, collaborative, and high-growth work environment.
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Customer Care Lead
12 hours ago
Kozhikode, Kerala, India Potafo Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob description:About Potafo:At Potafo, our mission is simple — delighting customers every single day. As Kerala's fastest-growing quick-commerce and food-tech brand, we believe our customer care team is the voice and heart of the company. To lead this critical function, we're looking for a Customer Care Head who can inspire, manage, and elevate the...
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Customer Care Team Leader
2 weeks ago
Kozhikode, Kerala, India POTAFO PRIVATE LIMITED Full time ₹ 18,00,000 - ₹ 30,00,000 per yearAbout Potafo:At Potafo, our mission is simple — delighting customers every single day. As Kerala's fastest-growing quick-commerce and food-tech brand, we believe our customer care team is the voice and heart of the company. To lead this critical function, we're looking for a Customer Care Head who can inspire, manage, and elevate the customer support...
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Customer Care Executive
6 days ago
Kozhikode, Kerala, India Popees Baby Care Products Pvt Full time ₹ 1,80,000 - ₹ 3,60,000 per yearJob Title: E-commerce Support ExecutiveEducation: Graduation (Any Stream)Experience: Fresher/Minimum 1–2 years of experience in customer service or e-commerce supportJob Type: Full-time, On-siteLocation: Calicut, MalappuramKey Responsibilities:Handle customer inquiries and complaints through phone, email, and chat.Manage order-related issues such as...
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Customer Care Executive
3 weeks ago
Kozhikode, India Kaya E Retail Pvt Ltd Full timeFemale Candidates preffered Customer care representatives are responsible for providing assistance to customers and clients. Their duties include: Identifying customer needs Providing service Handling customer Troubleshooting problems Collecting feedback Maintaining customer Passing on feedback Some good customer service skills include empathy,...
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Customer Care Executive
2 weeks ago
Kozhikode, Kerala, India Kaya E Retail Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,00,000 per yearFemale Candidates prefferedCustomer care representatives are responsible for providing assistance to customers and clients. Their duties include:Identifying customer needsProviding serviceHandling customerTroubleshooting problemsCollecting feedbackMaintaining customerPassing on feedbackSome good customer service skills include empathy, communication,...
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Customer Care Officer
2 weeks ago
Kozhikode, Kerala, India BSS GREEN LIFE Full time ₹ 96,000 - ₹ 1,44,000 per yearVACANCY: Customer care officer - office based job (only Female)Work location will be BSS GREEN LIFE, FIRST FLOOR, OMKAR BUILDING, THALI, CALICUTSalary: 8 k to 12 k + incentiveEducation: +2 /degree/diplomaAge: no restrictionJob Type: Full-timePay: ₹8, ₹12,000.00 per monthJob Type: Full-timePay: ₹8, ₹12,000.00 per monthWork Location: In person
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Customer care officer
3 weeks ago
Kozhikode, India BSS GREEN LIFE Full timeVACANCY: Customer care officer - office based job (only Female) Work location will be BSS GREEN LIFE, FIRST FLOOR, OMKAR BUILDING, THALI, CALICUT Salary: 8 k to 12 k + incentive working hours 9am to 5.30 pm or 9.30am to 6pm Education: +2 /degree/diploma .computer knowledge is must. Candidates residing with 15 km are preferred for this position Age: no...
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Customer care officer
2 weeks ago
Kozhikode, Kerala, India BSS GREEN LIFE Full time ₹ 96,000 - ₹ 1,44,000 per yearVACANCY: Customer care officer - office based job (only Female)Work location will be BSS GREEN LIFE, FIRST FLOOR, OMKAR BUILDING, THALI, CALICUTSalary: 8 k to 12 k + incentiveworking hours 9am to 5.30 pm or 9.30am to 6pmEducation: +2 /degree/diploma .computer knowledge is must.Candidates residing with 15 km are preferred for this positionAge: no...
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Customer Care Executive
3 weeks ago
Kozhikode, India la densitae hair transplant Full timeJob Description: We are hiring Customer Care Executive for our Clinic in Calicut. The role involves calling patients/customers, explaining hospital services, following up on inquiries, and assisting with appointment bookings. Key Responsibilities: Make outbound/inbound calls to patients and explain hospital services. Fix appointments and follow up with...
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Customer Care Executive
5 days ago
Kozhikode, Kerala, India la densitae hair transplant Full time ₹ 1,80,000 - ₹ 2,16,000 per yearJob Description:We are hiring Customer Care Executive for our Clinic in Calicut. The role involves calling patients/customers, explaining hospital services, following up on inquiries, and assisting with appointment bookings.Key Responsibilities:Make outbound/inbound calls to patients and explain hospital services.Fix appointments and follow up with...