ServiceNow ITOM Specialist

2 days ago

Bengaluru, Karnataka, India People Prime Worldwide Full time

About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Job Title: ServiceNow ITOM Developer

Location: PAN India

Experience Level: 5

Role Overview:

We are seeking a seasoned ServiceNow ITOM Developer with deep expertise in implementing and optimizing the ITOM suite, including CSDM, CMDB, and Discovery modules. The ideal candidate will bring strategic insight, technical proficiency, and a consultative mindset to drive digital transformation initiatives across enterprise environments.

Key Responsibilities:

  • Lead end-to-end implementation of ServiceNow ITOM modules (Discovery, CMDB, CSDM)
  • Design and maintain robust CMDB architecture aligned with CSDM standards
  • Configure and optimize Discovery probes and patterns for accurate infrastructure mapping
  • Collaborate with cross-functional teams to integrate ITOM with other ServiceNow modules (ITSM, ITAM, etc.)
  • Conduct gap analysis, data normalization, and reconciliation strategies for CMDB health

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