ServiceNow ITOM

2 days ago

Bengaluru, Karnataka, India Euclid Innovations Full time US$ 9,00,000 - US$ 12,00,000 per year

ServiceNow ITOM

Mandatory : Bangalore(weekly 5days WFO)

Exp : Relevant 6+ Years

ServiceNow ITOM Detailed Skills Requirement

  1. ServiceNow Event Management Skills Required

Core Skills:

  • Strong understanding of Event Management architecture and data flow in ServiceNow.
  • Experience with event rules, alert correlation, deduplication, suppression rules.
  • Ability to create and manage operational intelligence signals.
  • Integration with monitoring tools (e.g., SolarWinds, Dynatrace, AppDynamics, Nagios, Zabbix, Splunk, BMC, etc.).
  • Understanding of SNMP traps, Webhooks, REST APIs, and data ingestion methods.
  • Proficiency in JavaScript for customizing alert actions and logic.
  • Building and tuning service health dashboards (Service Health, Impact Map, Alert Console).
  • Familiarity with ITOM AIOps, ML-based alert correlation, and signal-based health modeling.

Preferred Tools/Experience:

  • MID Server configuration for Event ingestion.
  • ITOM Health or Health Log Analytics (if applicable).
  • SCOM or other enterprise-grade monitoring tool integrations.

________________________________________

  1. ServiceNow Discovery Skills Required

Core Skills:

  • Deep knowledge of horizontal discovery, credentials management, and CI classification.
  • Configuration of MID Servers, Probes, and Sensors.
  • Scripting expertise for custom patterns, sensor modifications, and data normalization.
  • Strong understanding of protocols: SSH, WMI, SNMP, WinRM, PowerShell.
  • CI Identification and Reconciliation strategies.
  • Working knowledge of Cloud Discovery (AWS, Azure, GCP).
  • Good understanding of firewalls, network topologies, and proxy setups in enterprise environments.

Platform Knowledge:

  • CI Class Models and integration with CMDB.
  • CSDM alignment and CMDB health metrics.
  • Discovery troubleshooting using ECC Queue, logs, and MID diagnostic tools.

________________________________________

  1. ServiceNow Service Mapping Skills Required

Core Skills:

  • Experience with pattern-based and traffic-based service mapping.
  • Creating, debugging, and extending Service Mapping patterns.
  • In-depth knowledge of:
  • Application stacks (e.g., Web, App, Database)
  • Load balancers, clusters, and middleware
  • Understanding of TCP connections, netstat, process command lines, and configuration files (e.g., plugin-, , etc.)
  • Ability to define entry points, identifiers, and connection sections.
  • Collaborating with app owners for business service onboarding.
  • Troubleshooting using Pattern Designer, logs, and Discovery Behavior.

Advanced Knowledge:

  • Mapping services to Business Applications in CSDM.
  • Layer 2/3 network dependency awareness for service pathing.

________________________________________

  1. General ITOM/Platform Skills (Applicable to All)

  2. Hands-on experience in ServiceNow ITOM Workspace.

  3. Proficient in JavaScript, JSON, and ServiceNow's script includes.
  4. Familiarity with CMDB, CSDM (v3/v4), and CI lifecycle.
  5. Experience with Update Sets, Scoped Applications, and Instance Cloning.
  6. Good understanding of data governance, compliance, and CMDB health KPIs.
  7. ITIL Foundation knowledge (Incident, Change, Problem).

________________________________________

Certification Module Alignment Level

Certified System Administrator (CSA) All ITOM modules Entry-level – Required

Discovery Implementation Specialist Discovery Intermediate – Strongly Preferred

Service Mapping Implementation Specialist Service Mapping Intermediate – Strongly Preferred

Event Management Implementation Specialist Event Management Intermediate – Preferred

CMDB & CSDM Fundamentals (Training Badge) Discovery, SM Foundation – Required

ServiceNow Certifications – Recommended

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