Guest Relations Executive

2 weeks ago


udaipur, India AccorHotel Full time
  • Assist guests with check in and checkout and other cashiering duties
  • Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
  • Efficient in assisting guests throughout their stay with any requirements handling guest feedback provide direction and give suggestions
  • Handle guests mails messages and answering phone calls
  • Maximizing room revenue by upselling to a higher rate category and selling the highest possible rates for walkin guests
  • Comply with hotel and department policies and procedures at all times
  • Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
  • Attend daily briefings and relevant departmental meetings
  • Ensure the safety security and loss control policies and procedures are compiled with at the front desk and back office area
  • Supervise and ensure the smooth and efficient daily operation of the Front Desk ensuring all hotel guests and visitors receive an optimum level of service and care at all times
  • Ensure cleanliness and appearance of Front Desk and related areas
  • Establish awareness of the Hotels fire and emergency procedures
  • Ensure vigilance in regard to inhouse credit matters and act upon any discrepancies
  • Provide assistance of the Front Office areas such as Front Desk Airline Desk Groups Rooms Controlling and Lobby Greeters
  • Ensure strict compliance of the Credit Card Privacy PCI Cash Float SOP
  • Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager

Qualifications :

  • University degree preferred
  • Minimum 2 years hotel front office experience in a luxury background
  • Computer Knowledge i.e. well versed with windows internet explorer and word
  • Technical knowledge in Front Office operations
  • Basic supervisory skills verbal and written skills planning decision making training and development
  • Read write speak English fluently
  • Well groomed with leadership quality
  • Able to work in a team good interpersonal and communication skills
  • Detailoriented organized and very flexible with working extended hours
  • Energetic with positive attitude
  • Able to work under pressure and independently


Remote Work :

No


Employment Type :

Fulltime



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