Guest Relations Executive

2 weeks ago


Udaipur, India AccorHotel Full time
Assist guests with check in and checkout and other cashiering dutiesProvide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standardsEfficient in assisting guests throughout their stay with any requirements handling guest feedback provide direction and give suggestionsHandle guests mails messages and answering phone callsMaximizing room revenue by upselling to a higher rate category and selling the highest possible rates for walkin guestsComply with hotel and department policies and procedures at all timesMaintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybodyAttend daily briefings and relevant departmental meetingsEnsure the safety security and loss control policies and procedures are compiled with at the front desk and back office areaSupervise and ensure the smooth and efficient daily operation of the Front Desk ensuring all hotel guests and visitors receive an optimum level of service and care at all timesEnsure cleanliness and appearance of Front Desk and related areasEstablish awareness of the Hotels fire and emergency proceduresEnsure vigilance in regard to inhouse credit matters and act upon any discrepanciesProvide assistance of the Front Office areas such as Front Desk Airline Desk Groups Rooms Controlling and Lobby GreetersEnsure strict compliance of the Credit Card Privacy

PCI Cash Float SOPPerform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager

Qualifications :

University degree preferredMinimum 2 years hotel front office experience in a luxury backgroundComputer Knowledge i.e. well versed with windows internet explorer and wordTechnical knowledge in Front Office operationsBasic supervisory skills verbal and written skills planning decision making training and developmentRead write speak English fluentlyWell groomed with leadership qualityAble to work in a team good interpersonal and communication skillsDetailoriented organized and very flexible with working extended hoursEnergetic with positive attitudeAble to work under pressure and independently

Remote Work :No

Employment Type :Fulltime

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