Hotel Guest Relations Executive
2 weeks ago
Job Summary
We are seeking a highly skilled and experienced Guest Relations Executive to join our team at AccorHotel. As a key member of the Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining the highest standards of hospitality.
Key Responsibilities
- Guest Service
- Assist guests with check-in and check-out, and other cashiering duties.
- Provide a warm welcome to guests on arrival and register them, issuing room keys using the appropriate standards.
- Efficiently assist guests throughout their stay with any requirements, handling guest feedback, providing direction, and giving suggestions.
- Front Desk Operations
- Handle guests' mail, messages, and phone calls.
- Maximize room revenue by upselling to a higher rate category and selling the highest possible rates for walk-in guests.
- Comply with hotel and department policies and procedures at all times.
- Teamwork and Leadership
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
- Attend daily briefings and relevant departmental meetings.
- Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times.
- Ensure the safety, security, and loss control policies and procedures are compiled with at the Front Desk and back-office area.
- Qualifications
- University degree preferred.
- Minimum 2 years of hotel front office experience in a luxury background.
- Computer knowledge, including proficiency in Windows, Internet Explorer, and Word.
- Technical knowledge in Front Office operations.
- Basic supervisory skills, including verbal and written communication, planning, decision-making, training, and development.
- Fluency in English, with good reading, writing, and speaking skills.
- Well-groomed, with leadership quality.
- Able to work in a team, with good interpersonal and communication skills.
- Detail-oriented, organized, and flexible, with the ability to work extended hours.
- Energetic, with a positive attitude.
- Able to work under pressure and independently.
Requirements
- No remote work.
- Full-time employment.
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