Technical Support Professional

2 weeks ago


Eluru, India beBeeITSupport Full time

Job Title: IT Support SpecialistWe are seeking a highly skilled and motivated IT Support Specialist to join our team.Key Responsibilities:Provide exceptional customer service via phone, chat, or self-service tickets.Qualify and escalate tickets for prompt resolution.Triage issues to ensure efficient issue resolution.Regularly update and follow up on ticket status.Maintain excellent communication skills for effective collaboration with colleagues and stakeholders.Required Skills and Qualifications:Experience in remote support and troubleshooting.Familiarity with basic hardware accessories and peripherals.Ability to work flexible hours, including rotational shifts.Strong problem-solving and analytical skills.Benefits:Ongoing training and professional development opportunities.A supportive and collaborative work environment.The chance to work with a talented team of professionals.Others:Demonstrated proficiency in MS Office, email etiquette, and remote troubleshooting.Excellent written and verbal communication skills.Able to understand and troubleshoot email flow issues internally and externally.



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